About This Role
Caring for residents, families, and visitors is at the heart of this concierge role, which aims to enhance their experience at SRIM. The role involves courteous telephone communication and routine clerical work, promoting the core value of the Golden Rule.
Responsibilities
- Speak to and interact with residents, families, and visitors, showing empathy, kindness, compassion, and respect
- Answer the phone with a welcoming and inviting attitude, always responding courteously
- Assist in scheduling new hires for review and completion of new hire paperwork
- Assist the Business Office Manager when needed
- Receive and route incoming and outgoing mail when needed
- Type all correspondence as requested
- Respond promptly and courteously to resident's requests for assistance, including phone calls and requests from family members and visitors
- Greet families and visitors, ascertain the nature of their business, and introduce them to the appropriate department head
- Answer questions from prospects regarding the community in the absence of the Sales Director
- Communicate effectively in a language that each resident is capable of understanding
- Ensure residents and/or responsible parties sign residents out when they leave the community
- Follow written and verbal instructions
- Practice good body mechanics and safe working habits
- Observe and report safety hazards immediately to supervisor
- Demonstrate an ability to know each resident and family member by addressing them by name
- Know, understand, and follow established policies and procedures in emergency situations
- Work as a team player with other associates and management in accomplishing work assignments
- Demonstrate a positive and respectful attitude about work issues, policies, and procedures
- Demonstrate a positive and respectful attitude with residents, families, visitors, associates, and management
- Comply with attendance and call off policy
- Attend and/or participate in trainings, in-service meetings, and mandatory meetings
- Wear clean and appropriate dress per established dress code policy
- Refrain from discussing resident care issues with families and visitors, and refer all inquiries to immediate supervisor
- Know, understand, and follow HIPAA regulations
- Assist with the training of new employees when required
- Take initiative in work, seek out additional information, and offer solutions/suggestions
- Take on special projects or assignments outside of regular duties
- Provide a variety of housekeeping and/or laundry duties in maintaining the community in an orderly, clean, and sanitary condition
