About This Role
This concierge role involves maintaining a visible and professional presence to ensure safety and deter illegal activities at a condominium in Florida. The position requires strong customer service skills to manage access, respond to incidents, and collaborate with emergency services, while upholding the company's commitment to protection and professionalism.
Responsibilities
- Maintain a visible and professional presence to deter illegal activities and ensure the safety of personnel, visitors, and property
- Monitor and authorize entrance of vehicles or people in the property while following proper procedure to grant access to visitors, vendors and contractors
- Monitor and control access points, verifying credentials and ensuring only authorized individuals enter designated areas
- Respond promptly and appropriately to security incidents, emergencies, and alarms
- Use excellent customer service and communication skills to deescalate tense or potentially violent situations
- Collaborate with law enforcement or emergency services as needed
- Accurately document and report incidents, activities, and observations using company-approved forms and protocols
- Inspect the premises for security risks, hazards, or violations and report findings to the appropriate personnel
- Comply with all state regulations, including maintaining current unarmed security licensure in Florida
- Observe for signs of crime or disorder and investigate disturbances
- Protect company’s property and staff by maintaining a safe and secure environment
Requirements
- High school diploma or equivalent
- At least 3 years of Concierge/Front Desk experience
- At least 1 year of management experience
- Strong interpersonal and communication skills
- Ability to work effectively in high-stress environments while demonstrating professionalism and sound judgment
- Must pass a background check and drug screening
- Availability to work flexible hours, including nights, weekends, and holidays
- Ability to sit, stand, and walk for extended periods (minimum of 1 hour)
- Ability to lift and carry objects weighing up to 25 pounds
- Must be capable of functioning independently and remaining calm in high-pressure or intense situations
Benefits
- Competitive compensation and benefits
- Supportive team environment with opportunities for growth and career advancement
- A commitment to training and professional development
Important Details
- Schedule: Thursday-Sunday 3pm-11pm, Monday 10am-5pm
- Work environment: Primary post at a Condominium in Florida, requiring work in both indoor and outdoor environments, with exposure to varying weather conditions
