Concierge

About This Role

Working as a Concierge involves creating a welcoming and personalized atmosphere for patients and visitors, ensuring they feel cared for and supported from the moment they arrive. This role is crucial for maintaining the highest level of patient satisfaction within the department.

Responsibilities

• Create a caring and personalized atmosphere
• Welcome patients and visitors with a smile
• Keep waiting areas clean, organized, and neat
• Organize the environment at the workstation and in the lobby
• Modify Environmental Services for spills and litter
• Ensure compliance with hospital regulatory requirements (infection control, safety programs)
• Use courteous and caring telephone techniques, following departmental scripts as needed
• Oversee volunteers, updating them with policies and procedures

Requirements

• High School diploma and equivalent
• Preferably 2 years' experience in a healthcare setting or customer service
• Knowledgeable with Microsoft Office
• Proficient computer skills
• Familiarity with office equipment such as copiers and fax machines
• Demonstrate willingness to learn
• Comfortable using computers and learning electronic health record systems
• Comfortable using electronic medical systems, including EPIC

Important Details

• Shift: Day
• Employment type: Per Diem, as needed
• Schedule: Flexible hours