About This Role
Caring for tenants and guests by providing excellent service is the core of this Concierge role. The position involves assisting with various requests, managing communications, and ensuring a smooth operation within the property.
Responsibilities
- Assist tenants and guests with Concierge Services such as entertainment and dining bookings
- Send and receive courier packages
- Direct guests within and outside the property
- Adhere to the policies and procedures of Alfardan Properties' Quality Management System
- Maintain competent awareness of the offered facilities and services of the property
- Respond to tenants'/guests' inquiries with accurate and helpful information in a courteous manner
- Be aware of updated information on local tourism, business locations, sights and events within Qatar and communicate information to tenants/guests
- Address inquiries via call, through Concierge mobile application, and monitor bookings and user registrations
- Handle incoming and outgoing mail services
- Ensure that messages received by the Concierge are promptly communicated to the concerned person
- Keep an open loop communication with Chief Concierge, Property Manager, and other department heads
- Participate in Concierge departmental meetings and trainings
- Coordinate all relevant information, complaints, and feedback immediately to Customer Service
- Keep and update record of recreational facilities information (and bookings if needed)
- Keep and update record of calls and messages
- Report any incidents happening within the property
- Ensure confidentiality of tenants' information
- Wear proper uniform at all times and maintain standards of appearance, personal hygiene, behavior, and discipline
- Implement the shift handover procedures
- Carry out other duties required to ensure smooth operation
