Concierge

About This Role

Serving as the initial point of contact for residents, family members, vendors, and guests, the Concierge provides exceptional customer service and hospitality. This role involves offering reliable information, supporting administrative tasks, and contributing to a welcoming and safe environment. It suits a reliable individual who takes pride in their work, demonstrates empathy, and excels in a fast-paced, physically active position.

Responsibilities

• Greet residents, visitors, and staff warmly
• Manage and direct incoming phone calls efficiently and professionally
• Address inquiries and requests promptly, reliably, and confidentially with empathy and dignity
• Log and coordinate distribution of packages as appropriate
• Collaborate with various departments to promote effective communication
• Monitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations according to company policy and procedure
• Schedule resident transportation, coordinate resident trips, manage event and guest meal reservations, and assist with event setup as needed
• Record maintenance work order requests through an electronic record system
• Maintain an organized workspace to promote efficiency and preserve first appearance impressions
• Make hospitality, customer service, and resident satisfaction top priorities in every interaction

Requirements

• High School diploma or equivalent
• Proven experience with a multi-line phone system with demonstrated professional phone etiquette
• Demonstrated proficiency with MS Office applications to perform job-related tasks
• Must be able to communicate clearly in verbal and written English
• Demonstrates initiative with advanced critical thinking skills
• Proven administrative and organizational skill set
• Professional, pleasant, and team-oriented attitude
• Consistent and reliable attendance is essential

Benefits

• Career Growth and Training programs led by Belmont Village subject matter experts
• BV Cares direct employee support program for severe and unexpected hardships
• Exclusive discounts and offers from leading retailers and brands
• Complimentary unlimited continuing education courses
• Celebration of Employee Milestones and Achievements
• Referral bonus opportunities
• Medical, dental, vision, mental health, and prescription benefits
• Paid Time Off
• 401(k) savings with employer match
• Short-term disability
• Long-term disability
• Life insurance