About This Role
Providing information and services to residents is the core of this concierge position. It suits a self-motivated, outgoing, and detail-oriented individual with excellent customer service, interpersonal, communication, and organizational skills.
Responsibilities
- Identify and clarify residents’ needs and desires
- Answer questions and give directions and instructions
- Develop inventories of services
- Manage and screen messages
- Help residents establish accounts and schedule access for authorized vendors to provide services within units
- Provide services requested by planning arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals, gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests
- Remind residents of schedules
- Provide support and assistance
- Run errands
- Personalize services
- Anticipate services required by ascertaining mood and style of residents, identifying options, and developing itineraries
- Organize social events and event planning and arrange services
- Improve services by obtaining and evaluating resident observations, opinions, and criticisms
- Maintain guest privacy and organization reputation by keeping information confidential
- Update job knowledge by participating in educational opportunities and maintaining personal networks
- Enhance department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
- Follow safety procedures and maintain a safe work environment
- Perform other duties as required
Requirements
- High school diploma or equivalency preferred
- Completion of college-level courses with concentration in Business or Hospitality is strongly desirable
- Five (5) or more years’ experience in the Hospitality Industry
- Effective written and verbal communication skills
- Proficiency in Word, Excel spreadsheets, and e-mail
- Multiple language fluency is desirable
- Strong customer service, communication and interpersonal skills required
Benefits
- Full comprehensive benefits including choice of multiple medical plans, dental, and vision
- Time off benefits
- Paid holidays
- 401k with company match
Important Details
- Schedule: Wednesday - Friday 10:00 AM - 7:00 PM / Saturday and Sunday 9:00 AM - 5:00 PM
