Concierge

About This Role

The Concierge serves as the initial point of contact for residents, families, visitors, and guests within a senior living community. This dynamic role involves providing front desk coverage and exceptional customer service, ensuring a welcoming and supportive environment for everyone entering the community.

Responsibilities

• Answer a multi-line telephone, directing calls and inquiries as needed
• Greet all families, residents, guests, and vendors with a smile
• Maintain outside visitor logs and monitor access to the community
• Assist residents with scheduling transportation, activities, or appointments
• Support management with administrative tasks, such as data entry, scheduling, or light clerical work
• Order office supplies
• Address resident concerns or questions and elevate issues to management when necessary
• Complete work order requests

Requirements

• High School Diploma or equivalent
• At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting
• Working knowledge of various computer systems, including Word, Excel, and Outlook
• Patience and willingness to assist residents, visitors, and team members
• Friendly, assertive, professional, outgoing, multitasked, and organized
• Excellent communication skills
• Availability to work flexible shifts, including weekends and holidays
• Ability to maintain confidentiality and adhere to ethical standards

Benefits

• Training and growth opportunities
• Early access to paycheck (pay on demand)
• Health, Dental, Vision, and Life Insurance
• Paid Vacation, Holidays, and Sick Leave
• 401K with company match
• Free meals at work
• Employee Assistance Program
• Generous Employee Referral Program

About the Company

Cogir Senior Living, based in Scottsdale, Arizona, oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, the company is dedicated to growth while maintaining its commitment to exceptional care for residents and a supportive, growth-focused environment for team members.