Concierge

About This Role

This concierge role serves as the primary point of contact for residents, their families, visitors, and staff, providing exceptional customer service to enhance the resident experience. The position involves welcoming guests, answering inquiries, coordinating various services, and assisting with daily administrative and resident needs.

Responsibilities

• Assist with activities and events as needed
• Respond to residents' needs with courtesy and promptness
• Make coffee and provide early morning coffee and newspaper delivery service (except at the Rancho Bernardo location)
• Communicate with the kitchen for room service requests
• Serve as a bridge for services between residents and all service departments including Wellness Center, Housekeeping, Maintenance, Activities, Transportation, and Security
• Ensure that staff is keeping the kitchen and dining area clean and stocked
• Coordinate multiple requests and respond in a timely manner
• Lead, monitor, and inspire the team, providing guidance and support
• Perform office duties as necessary and maintain an orderly workstation
• Train and communicate with the weekend and p.m. staff
• Complete daily status report for shift and communicate to the following shift
• Accurately update spreadsheets to track the services provided to residents
• Maintain a smooth workflow across all locations on the property
• Coordinate and deliver items, e.g., weekly dry cleaning, packages, mail, etc., to resident apartments
• Purchase resident room plaques and employee name badges, review spelling before distribution

Requirements

• Stand for long periods of time
• Walk extended distances
• Lift/carry 6-25 lbs.
• Reach hands and arms in any direction
• Kneel and/or stoop repeatedly
• Work overtime and irregular hours
• Handle high-pressure and emotionally challenging situations

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance