Concierge

About This Role

This guest-facing, detail-oriented Concierge position is responsible for enhancing the JUSTIN Experience by providing specialized services to guests at an award-winning winery and fine dining establishment. The role involves managing reservations for the JUST Inn, The Restaurant, Tours, Seminars, and Private & Group Tastings, attending to all on-site customers, and ensuring prompt responses to inquiries. It also supports the tasting room by greeting guests and maintaining its appearance.

Responsibilities

• Meet, greet, and escort Tasting Room guests and provide an excellent customer experience to uphold Forbes 5-star services/standards
• Manage reservations through a digital platform for the JUST INN & Breakfast, Winery Tours & Tastings, Seminars, Private & Group Tastings and other events while handling phone and email inquiries
• Book lunch, dinner, and event reservations with detailed notes (noting guest needs and dietary restrictions) for the Michelin/Forbes restaurant team
• Send appropriate confirmation materials to guests for types of reservations
• Maintain the appearance of the Tasting Room and surrounding areas by clearing tables, polishing glassware, washing dishes/glassware and replenishing wine and merchandise
• Participate in and ensure compliance with all opening and closing duties as determined and published by the Tasting Room Manager
• Perform all types of concierge services, including acquiring event tickets, arranging guided tours of wine country, coordinating transportation, and providing food and wine recommendations
• Maintain calendars for tours, large groups, and seminars and report on occupancy levels as requested by management
• Conduct property tours and provide breakfast service as scheduled by the manager
• Ensure trash receptacles are emptied as needed and are sorted and placed in designated areas; wipe down and clean patio furniture as needed
• Assemble cheese plates for customers
• Assist in special events setup, breakdown, and clean-up and packing wine orders
• Use a positive and clear speaking voice, listen to and understand requests, and respond with appropriate actions and information
• Keep up to date on new JUSTIN releases, as well as viticulture and winemaking techniques
• Follow all company safety procedures and company policies

Requirements

• 2+ years of experience in a hospitality or customer-facing role
• Competency with Microsoft Office Programs (Word, Excel PowerPoint) and reservation systems (Tock)
• 50-60 typed words per minute
• Availability to work flexible hours, including weekends and holidays
• Must be 21 years of age or older
• Professional appearance and demeanor