Concierge

About This Role

Caring for guests on the Executive Level floors is the core of this concierge role, providing attentive, world-class service at the award-winning Hilton Rochester Mayo Clinic Area. This position ensures discerning guests feel welcomed, valued, and at home, combining warm hospitality with the attentiveness of a private host to craft memorable moments.

Responsibilities

• Act as host/hostess for guests on the Executive Level floors, providing attentive, world-class service
• Deliver a personalized, gracious experience that leaves guests feeling appreciated and cared for
• Inspect and maintain Executive Level dining and lounge areas for cleanliness, elegance, and proper setup
• Engage with guests to ensure satisfaction with food, beverages, and overall experience; resolve any concerns promptly and professionally
• Share information about hotel amenities, local attractions, and Executive Level specialties
• Prepare and serve hot, cold, and mixed beverages, maintaining quality and presentation standards
• Coordinate with kitchen staff to ensure buffet items are well-stocked and displayed attractively
• Plate and serve guest meals upon request with precision and attention to detail
• Maintain a clean and orderly kitchen and lounge environment for subsequent shifts
• Assist with dinner reservations, transportation, theater tickets, and other concierge services
• Make pre-arrival calls to VIP guests to personalize their upcoming stay
• Order and arrange amenities and floral touches for VIP suite arrivals
• Inspect VIP rooms and suites to ensure flawless presentation before guest arrival
• Receive VIP guests curbside, escort them to their suites, and provide an orientation to the space
• Handle VIP guest check-ins and check-outs seamlessly in the Executive Lounge
• Assist guests with future reservations and special requests during their stay

Requirements

• Proven background in customer service or hospitality, with a strong focus on luxury guest experiences
• Professional demeanor and polished appearance in line with a five-star environment
• Excellent communication skills and fluency in English
• Strong ability to anticipate and fulfill guest needs proactively
• Team-oriented, with a collaborative and flexible approach
• Respectful of guest confidentiality and discretion always
• Ability to work independently and adapt to varying schedules, including evenings, weekends, and holidays

About the Company

At Titan AMG, the mission is transforming spaces into safe and welcoming places where people experience unreasonable hospitality to cherish the moments that matter. The company promotes teamwork, open communication, human sustainability, responsibility, respect, diversity, integrity, transparency, a customer-centric approach, empowerment, and growth.