About This Role
Responding to guest requests for special arrangements or services is the core of this concierge role, which involves making arrangements or identifying appropriate providers. The role suits a professional who can anticipate and address guests' service needs, ensuring satisfaction for all.
Responsibilities
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem
- Review shift logs/daily memo books and document pertinent information in logbooks
- Monitor club lounge for seating availability, service, safety, and well-being of guests
- Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications
- Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests’ service needs
- Assist individuals with disabilities
- Thank guests with genuine appreciation
- Speak with others using clear and professional language
- Prepare and review written documents accurately and completely
- Answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Support team to reach common goals
- Listen and respond appropriately to the concerns of other employees
- Comply with quality assurance expectations and standards
- Stand, sit, or walk for an extended period of time or for an entire work shift
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Perform other reasonable job duties as requested by Supervisors
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience
- No supervisory experience
- No license or certification required
About the Company
St. Regis Hotels & Resorts delivers exquisite experiences at more than 50 luxury hotels and resorts worldwide. The brand is committed to an uncompromising level of bespoke and anticipatory service for all guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as signature Butler Service. St. Regis is part of the Marriott International portfolio of brands.
