About This Role
This full-time, office-based role in Leeds provides an exceptional level of customer service to all visitors and employees. The Concierge will collaborate with various teams to facilitate and respond to requests, ensuring a safe and healthy working environment. The position suits someone who can balance client care with office facilitation requirements, contributing to a culture of continuous improvement.
Responsibilities
- Create an inspiring environment where people can relax and deliver exceptional work
- Collaborate with teams such as Facilities Management, IT, and Business Administration to facilitate and respond to visitor, internal client, and office requests
- Meet colleagues (remotely and in person), share tips and best practices, proactively contribute to ensuring a safe and healthy working environment, and get involved in new initiatives and ideas
- Strike the appropriate balance between client care and office facilitation requirements
- Gain knowledge of visitors and their expectations with a view to manage and implement approaches that add value to their experience
- Deliver a positive visitor experience and office environment through welcoming clients, visitors, and contractors
- Ensure a high standard of client and employee care by proactively dealing with queries or issues in a timely and professional manner
- Provide support in answering telephone calls in a timely, professional manner, directing calls as necessary and taking messages
- Maintain correct visitor sign-in protocols and comply with health and safety and GDPR policies and procedures
- Manage meeting rooms, including facilitating set up of AV, Tele/Video conferencing facilities, refreshments, IT assistance, and other general requests
- Assist with new starters and onboarding, including managing and conducting office tours and inductions
- Coordinate daily operations across reception and client floor, ensuring seamless communication and efficient workflow
- Use excellent local knowledge to provide support and advice to visitors and colleagues (e.g., recommending local restaurants, booking taxis, navigating train timetables)
- Provide support to office Location Directors, including assistance with completing Business Continuity Plans
- Coordinate and support local office events, adding creative thinking by suggesting ideas and engaging with relevant teams to facilitate and deliver a great experience
- Perform office porterage as required, including office moves, furniture moves, deliveries, and collections
- Support the wider Business Administration team by working from the central mailbox during periods of quiet workload
Requirements
- Extensive experience in a client-facing role or similar role providing front-of-house service
