Concierge

About This Role

This temporary full-time Concierge position is the first impression of the Community, responsible for greeting visitors, arranging property tours, answering a multi-line telephone, and providing clerical support to administrative staff. The role has the potential for permanent employment.

Responsibilities

• Support the mission, core values, and goals of the organization, upholding and promoting company culture and vision
• Complete all hours of state-mandated continuing education each year
• Promote and display a spirit of teamwork in performance of daily duties through cooperative interactions with co-workers and other departments
• Support a positive and professional image through actions and dress
• Promote the property in a positive manner and effectively communicate the organization’s values to residents, visitors, co-workers, and the community
• Greet visitors seeking information about the property
• Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel
• Direct visitors to appropriate office or resident apartment
• Assist residents, family members, and guests with general requests
• Arrange tours of the property for individuals making spontaneous visits or those that have made an appointment for the tour
• Answer telephones, record, and channel information
• Display knowledge of the services and programs and other pertinent information regarding the property
• Operate the mail meter, stamps, make copies, and perform other tasks related to office operations
• Administer required medical screening
• Process incoming mail
• Sort property mail and distribute mail to mailboxes
• Maintain reception area in a neat and orderly fashion
• Ensure that the reception desk and lobby have current property literature on display
• Ensure that the lobby is free of excessive or outdated literature
• Ensure that coffee and/or refreshments are fresh and readily available
• Perform clerical duties for property staff as directed by supervisor
• Provide support to the Community’s marketing efforts through positive/friendly interaction during property tours and telephone contact with the public, and as directed by a supervisor
• Communicate any observed or suspected resident change of condition to a supervisor immediately
• Maintain a safe work environment for all staff, residents, and guests, following established safety standards
• Encourage teamwork through cooperative interactions with co-workers and other departments
• Perform other duties consistent with the position as assigned