About This Role
This day concierge and receptionist role is at an ultra-luxury residential development in Kensington, providing a five-star, hotel-style living experience for residents. The role involves managing the front desk, welcoming residents and guests, and ensuring a smooth and efficient service.
Responsibilities
- Welcome residents, guests and visitors in a professional, friendly and attentive manner
- Manage the day-to-day operations of the front desk and lobby, ensuring a smooth and efficient service
- Respond to resident enquiries and requests promptly, providing a personalized and service-focused experience
- Build positive relationships with residents and maintain consistently high levels of customer service
- Handle telephone calls, emails and face-to-face enquiries professionally
- Maintain a smart, professional appearance and uphold the development's service standards, procedures and policies
- Coordinate with colleagues and other departments to ensure residents' needs are met efficiently
- Manage multiple tasks simultaneously while maintaining attention to detail and a calm, professional approach
- Ensure all relevant information is communicated clearly during shift handovers
- Support the wider concierge team in maintaining a welcoming, organized and well-presented reception area
Requirements
- Previous experience in a Concierge, Receptionist, Front of House or Guest Relations role, ideally within a luxury residential development or five-star hotel
- Excellent communication and interpersonal skills, with a confident and professional manner
- A strong commitment to delivering exceptional customer service
- Excellent organizational skills and the ability to multitask effectively
- A proactive, adaptable approach, with the ability to respond to changing resident needs
- Strong attention to detail and the ability to work effectively as part of a team
- A polished and professional presentation, with a welcoming and approachable manner
- Eligibility to work in the UK
Benefits
- 5.6 weeks of annual leave, inclusive of bank holidays
- Potential salary review following a successful trial period of at least six months, subject to performance
- The opportunity to work within an exclusive, ultra-luxury residential development in Kensington
Important Details
- Schedule: 42 hours per week, working 7:00am–7:00pm on a two-week rota (Week 1: Monday, Tuesday, Friday, Saturday and Sunday; Week 2: Wednesday and Thursday)
About the Company
Our client is seeking staff for one of London's most prestigious ultra-luxury residential developments, which comprises circa 100 exclusive apartments and offers residents a five-star, hotel-style living experience, with amenities including a 24-hour concierge service, valet parking, a 25-metre indoor swimming pool, spa facilities, a private gym, sauna and steam room.