About This Role
Serving as the primary point of contact for associates, executives, and visitors at Mutual of Omaha's headquarters, this role delivers VIP-level hospitality. The Concierge manages conference logistics, coordinates meeting spaces, and ensures every guest interaction exceeds expectations, anticipating needs and creating memorable experiences across all touchpoints.
Responsibilities
- Greet and assist all guests, associates, and executives with warm, professional service
- Coordinate conference and meeting support by managing room bookings, logistics such as catering and technology setup, and ensuring spaces are prepared
- Anticipate guest needs by staying informed on upcoming events, property offerings, dining options, and local recommendations, proactively offering solutions that enhance their visit
- Manage reservations, visitor registration, badge distribution, and package handling with accuracy while maintaining a polished and approachable presence
- Respond to inquiries and requests via phone, email, and in person with professionalism, following up as needed to ensure complete satisfaction
- Conduct regular checks of conference spaces to verify cleanliness, functionality of technology and equipment, and proper room setup
- Coordinate with building management and maintenance to report equipment issues promptly and support safety protocols as needed
- Maintain the concierge area by keeping literature stocked, signage updated, and the environment organized and welcoming
Requirements
- High school diploma or equivalent
- 1–2 years of high-touch hospitality experience in luxury hotels, fine dining, VIP services, or upscale corporate environments
- 1–2 years of meeting and event support services experience
- Prior experience in luxury hotel, retail, or restaurant "front of house" guest service
- Excellent verbal and written communication skills with ability to interact professionally with diverse personalities
- Strong problem-solving abilities and demonstrated passion for delivering exceptional, personalized service
- Proficiency in Microsoft Outlook and Microsoft Office applications
- Ability to lift and carry up to 50 lbs and stand or walk for extended periods
Nice to have:
- Associate's or Bachelor's degree
Important Details
- Schedule: Monday–Friday, 7:30 AM – 4:30 PM
About the Company
JLL empowers its people to shape the future of real estate for a better world by combining world-class services, advisory, and technology for its clients.
