About This Role
Serving as the first point of contact for residents, guests, and prospective residents in a luxury apartment community is the core of this concierge role. The individual should possess strong organizational and communication skills for interacting with both residents and staff members.
Responsibilities
- Meet, greet, and direct residents and guests
- Verify and record visitor information
- Answer calls professionally and assist callers with directions or instructions for the building
- Receive and process incoming and outgoing laundry, shipments, and/or mail/packages
- Monitor lobby traffic and alert residents to arriving guests and deliveries
- Keep the communal areas tidy and provide a security presence on-site
- Maintain logbooks for visitors and contractors
- Observe camera system for suspicious activity
- Report any maintenance concerns for repairs of available apartments, model apartment, clubhouse, or common areas to the maintenance staff
- Assist in clean-up of resident functions
- Represent the community in a professional manner at all times on and off the property
- Comply with all company, federal, state, and local safety rules
- Immediately report all unsafe conditions
- Respond immediately to spills and slippery conditions
- Perform any and all duties associated with the successful operation of the property
Requirements
- Must be available for evening, overnight shifts, and weekend hours
- Strong interpersonal skills, as this job requires frequent interaction and communication with building residents and guests
- Proficient with a computer
- Ability to travel from floor to floor and outside between buildings in varying outdoor weather conditions
- Regularly required to remain in a stationary position (sit or stand) for 85% of the time
- Regularly use hands to operate office machinery
- Regularly required to communicate effectively with others
- Occasional lifting may be required
Benefits
- Medical and Dental
- 401(K) with employer contribution
- Paid Time Off
- Short & Long-Term Disability
- Paid Holidays
About the Company
McKinney Properties, Inc. has been named a 2024 and 2025 Top Workplace by the Pittsburgh Post Gazette.
