About This Role
Caring for the safety and well-being of residents, staff, and the building is the core of this concierge role, providing 24-hour onsite services. The position involves supporting residents, managing building concerns, and assisting with activities.
Responsibilities
- Report any concerns with the building to appropriate parties to ensure site safety
- Receive packages, hot and cold food deliveries, and mail for residents and ensure timely delivery to appropriate units
- Work cooperatively with PSHP case management staff
- Provide de-escalation services as needed and report accurate pertinent information to appropriate Case Managers and Concierge Lead Staff
- Assist in the planning and organization of recreational activities and events
- Communicate using two-way radio devices to provide real-time updates and emergency response as necessary
- Remain awake and alert during the entire assigned shift
- Complete intake for all new residents moving into the unit, including facilitating placing all belongings in the hot room and then moving to their new unit
- Complete and submit all Unusual Incident Reports (UIRs) in HTH and other required databases in the appropriate time frame during each shift
- Document and update concerns, strengths, needs, activities or incidents in writing in HTH with each resident
- Report emergencies in writing and directly to the PSH Case Management staff
- Participate in on-site and off-site activities with the residents during shifts
- Keep sign in/out sheets of all residents, vendors and guests at the site
- Maintain confidentiality of records relating to consumer treatment
- Ensure program compliance with Federal agencies, DC regulations, and DC Rulemaking
- Provide excellent customer service to residents
- Provide overall resident support and engagement activities to meet immediate and long-term needs in a caring and programmatic manner
- Encourage residents to participate in onsite supportive services
- Comply with all required documentation and data collection in support of the program’s implementation and evaluation strategy
- Perform all other duties as assigned
Requirements
- Minimum of a high school diploma or equivalent
- At least two (2) years of experience as a receptionist, outreach specialist, shelter staff, resident assistance and/or one (1) year of experience working with marginalized populations
Nice to have:
Important Details
- Concierge staff are responsible for the safety and security of the staff and residents on site 24 hours a day, seven (7) days a week
