About This Role
Caring for residents, families, and visitors is the main focus of this Concierge role, serving as the first point of contact in a senior living community. The position involves managing calls, greeting guests, monitoring access, and providing administrative support, creating a welcoming and secure environment during weekday hours.
Responsibilities
- Greet residents, families, visitors, and vendors in a professional and friendly manner
- Answer and direct incoming telephone calls promptly and courteously
- Provide information and assistance to residents, families, and visitors
- Maintain a welcoming and positive presence at the front desk
- Monitor front entrance activity and building access throughout the shift
- Ensure visitors sign in according to community procedures
- Confirm visitor authorization when necessary and notify staff of arrivals
- Observe and report unusual activity, safety concerns, or emergencies to appropriate team members
- Ensure front lobby is clean and debris free at all times
- Assist with receiving and distributing mail, packages, and deliveries
- Maintain visitor logs and other required records
- Support administrative staff with clerical tasks including but not limited to filing as assigned
- Assist with community communications and resident inquiries
- Foster positive relationships with residents and families
- Respond to resident requests and direct concerns to the appropriate department
- Promote a culture of hospitality, respect, and service excellence
- Drive residents to appointments
Requirements
- High school diploma or equivalent preferred
- Previous customer service, receptionist, hospitality, or administrative experience preferred
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Proficient with basic computer applications, including email and Microsoft Office
- Friendly, professional, and dependable demeanor
- Ability to maintain confidentiality and handle sensitive information appropriately
- Ability to sit, stand, walk, and move throughout the community during the shift
- Ability to use office equipment including computers, phones, printers, and copiers
- Ability to occasionally lift up to 20 pounds
- Demonstrate compassion, respect, and professionalism in all interactions
- Support the mission and values of Better Living
- Promote resident dignity, independence, and quality of life
- Maintain a safe, welcoming, and inclusive environment for residents, families, and team members
