Concierge

About This Role

Caring for residents, families, and visitors is the main focus of this Concierge role, serving as the first point of contact in a senior living community. The position involves managing calls, greeting guests, monitoring access, and providing administrative support, creating a welcoming and secure environment during weekday hours.

Responsibilities

• Greet residents, families, visitors, and vendors in a professional and friendly manner
• Answer and direct incoming telephone calls promptly and courteously
• Provide information and assistance to residents, families, and visitors
• Maintain a welcoming and positive presence at the front desk
• Monitor front entrance activity and building access throughout the shift
• Ensure visitors sign in according to community procedures
• Confirm visitor authorization when necessary and notify staff of arrivals
• Observe and report unusual activity, safety concerns, or emergencies to appropriate team members
• Ensure front lobby is clean and debris free at all times
• Assist with receiving and distributing mail, packages, and deliveries
• Maintain visitor logs and other required records
• Support administrative staff with clerical tasks including but not limited to filing as assigned
• Assist with community communications and resident inquiries
• Foster positive relationships with residents and families
• Respond to resident requests and direct concerns to the appropriate department
• Promote a culture of hospitality, respect, and service excellence
• Drive residents to appointments

Requirements

• High school diploma or equivalent preferred
• Previous customer service, receptionist, hospitality, or administrative experience preferred
• Strong verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Proficient with basic computer applications, including email and Microsoft Office
• Friendly, professional, and dependable demeanor
• Ability to maintain confidentiality and handle sensitive information appropriately
• Ability to sit, stand, walk, and move throughout the community during the shift
• Ability to use office equipment including computers, phones, printers, and copiers
• Ability to occasionally lift up to 20 pounds
• Demonstrate compassion, respect, and professionalism in all interactions
• Support the mission and values of Better Living
• Promote resident dignity, independence, and quality of life
• Maintain a safe, welcoming, and inclusive environment for residents, families, and team members