Concierge

About This Role

Caring for residents and ensuring smooth operations in residential strata buildings is the core of this concierge role. It suits passionate, service-driven hospitality professionals with outstanding customer service and a solid track record who can excel under pressure.

Responsibilities

• Provide front desk and facility administration
• Handle access to property, resident records, and requests by residents and site staff
• Coordinate, record, change, and administer moving in/out schedules
• Coordinate elevator bookings and amenity bookings
• Address resident requests, concerns, and complaints
• Effectively respond to property manager's requests
• Maintain and monitor site security, patrolling frequently
• Communicate via phone and writing, emails, logs, and online reporting
• Handle complaints politely
• Troubleshoot and investigate facility issues

Requirements

• Minimum 1 year of strata concierge experience
• Experience in hospitality
• Minimum 1 year in fast-paced customer-facing roles
• Genuine customer-service focus and commitment to high standards of service
• Hospitality training/hospitality industry experience
• High proficiency with MS Word, Excel, Outlook
• Physical capacity for regular walking and monitoring premises

Benefits

• Comprehensive Health and Dental benefits
• Supportive and collaborative team environment
• Great mobility and growth opportunities within the team

Important Details

• Work environment: fast-paced
• Employment type: part-time or full-time, 24-40 hours per week
• Schedule: weekdays (Monday to Friday), must work statutory holidays when occurring on assigned work days
• Use of computer equipment, including spreadsheets, to produce reports