Concierge

About This Role

This concierge role provides a professional and dedicated service to site customers and visitors, aiming to make their lives easier. It involves significant customer interaction and coordination with other teams to ensure satisfactory service delivery.

Responsibilities

• Meet and greet all building users and visitors in a warm, prompt, and professional manner
• Always project a professional and positive image to both internal and external customers
• Develop and maintain excellent relationships with all clients and end users
• Understand client core business offering
• Maintain safety and hygiene standards of the reception area
• Operate a clear desk policy and be responsible for general tidiness and housekeeping within the concierge area, ensuring the area and its amenities are well presented, clean, and well stocked at all times
• Provide general information of the premises and surrounding areas, including taxi booking, nearby public transport, car parking, and restaurants
• Comply with instructions relating to security and confidentiality
• Handle incoming and outgoing deliveries
• Carry out any other requested office duties, which are normal custom and practices, including:
  • Managing meeting room availability
  • Receiving, sorting, distributing, and dispatching daily mail
  • Handling transcription, printing, photocopying, and faxing
  • Handling travel arrangements
  • Coordinating internal and external events
  • Managing office inventory such as stationery, equipment, and furniture
• Be responsible for a wide variety of services and tasks across the site with significant customer interaction
• Methodically follow up assigned work orders, update, and close upon completion of jobs
• Coordinate with other teams to ensure the satisfactory completion of all work requests
• Liaise daily with designated building representatives to ensure overall satisfaction of the EMCOR service delivery

Requirements

• Ideally hold a recognised building fabric qualification (Carpentry & Joinery, Plumbing or Painting & Decorating) at, or equivalent to C&G, / NVQ level 2
• Experience of working within Building Services environments
• Able to be appointed as a TP for hot and cold water systems
• Understanding of statutory compliance legislation
• Have good people management, decision-making, and communications skills
• Be resilient under pressure and be able to converse confidently with staff, suppliers, and customers at all levels

Benefits

• Digital learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career
• Retail perks: With the Hapi app, you can gain access to exclusive discounts, rewards, and wellbeing resources
• Professional growth: Empowering colleagues with further development and qualifications
• Flexible pay: Access a portion of earned wages before payday with the Wagestream App (Contract Specific)

Important Details

• Schedule: Monday to Friday, 6:00 to 14:30

Application Process

• Register your interest
• Sign up to job alerts to be notified of other suitable vacancies

About the Company

OCS UK & Ireland is a leading facilities management company with over 50,000 colleagues and a turnover in excess of £2bn. They deliver innovative, award-winning services within facilities management, hard services, cleaning, security, and catering. Their mission is to make people and places the best they can be for their colleagues, customers, and the communities they serve, rooted in their TRUE values: Trust, Respect, Unity, and Empowerment. OCS is ranked 36th on Glassdoor's Best Companies to Work For 2025.