Concessions Supervisor, Seasonal PT, Rogers Place

The Concessions Supervisor is responsible for overseeing their assigned location and supervising associates. The Concessions Supervisor supports the Concessions Manager who is responsible for their area by effectively communicating all concerns and necessary information to them.

Duties And Responsibilities

• Willing to bring new and unique concepts to an exciting and innovative growing brand in Sports and Entertainment.
• Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Assign and ensure work tasks are completed on time and that they meet appropriate guilty standards, making recommendations for improvements.
• Assistant management with Front of House labour controls and ensuring time is utilized effectively.
• Actively demonstrate teamwork, safe work practices, open communication, accuracy in transaction, respect, sincerity, helpfulness and courtesy.
• Ensure strict compliance with Compass Quality Assurance, AGLC regulations and Health & Safety protocols.
• Strong organization skills with ability to work in high pressure situations and handle multiple tasks simultaneously.
• Assist staff to ensure proper coverage and prompt guest service.
• Operate all departments POS systems and report malfunctions.
• Stays readily available/approachable for all team members.
• Demonstrates knowledge of the brand specific service culture.
• Build relationships with guests.
• Adhere to uniform standard and job specific standard operation procedures.

Qualifications, Skills And Abilities

• High school diploma or GED; 2 years’ experience in food and beverage supervisory role or related professional area.
• Flexible availability; evening, weekends and holidays.
• Must have a valid Pro Serve Certificate or willing to obtain.
• Passion to develop Leadership Skills for job advancements.
• Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, and courtesy.

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact ukg.recruitment@compass-canada.com for further information.