Compliance Officer

About This Role

This role supports TripLink's regulatory compliance framework and broader payment compliance activities across the Trip.com Group. It combines regulatory and licensing support, regulatory reporting, governance, and cross-functional stakeholder coordination.

Responsibilities

• Support major regulatory and licensing initiatives, including the extension of the current scope of the Dutch Payment Institution (PI) licence
• Coordinate regulatory reporting requirements and take ownership of selected regulatory submissions, covering data collection, validation, submission, and regulatory follow-up
• Monitor and assess regulatory developments and supervisory guidance, evaluate their impact on TripLink's business and control framework, and coordinate the implementation of required changes
• Support regulatory reviews, audits, inspections, and information requests, coordinating with relevant internal stakeholders and ensuring timely and appropriate responses
• Provide compliance assessment and advice on new products, features, and business initiatives in the EU, ensuring alignment with applicable regulatory requirements and TripLink's licence scope
• Support payment compliance activities across the Trip.com Group's online travel agency (OTA) business
• Interpret relevant EU and non-EU payment regulations, including evolving frameworks such as PSD3, and assess their impact on the Trip.com Group's business model and expansion initiatives
• Partner with Compliance, Legal, Payments, Finance, Product, and business teams to translate regulatory requirements into practical and proportionate business solutions
• Coordinate and support quarterly board meetings, as well as other senior management, governance, and regulatory meetings as required
• Consolidate key compliance, regulatory, and payment developments into clear management updates, highlighting material risks, decisions required, and follow-up actions
• Support effective oversight of outsourced functions and ensure identified issues, risks, and remediation actions are appropriately tracked, escalated, and followed through to closure
• Coordinate with policy owners to ensure policies subject to periodic review remain current, compliant, and appropriately approved
• Act as a local point of contact for operational and regulatory matters, including safeguarding and other key operational controls

Requirements

• Strong understanding of EU payments regulation and the regulatory environment applicable to payment institutions
• Solid understanding of the OTA business model and related payment compliance considerations
• Strong project management skills, with the ability to manage multiple regulatory and compliance initiatives and drive actions to completion
• Demonstrated ability to lead cross-functional initiatives involving Compliance, Legal, Payments, Finance, Product, business teams, and external partners