About This Role
This role focuses on ensuring hospital compliance with customer targets within the health industry, providing guidance, training, and support to improve performance. It suits a highly self-motivated individual who is confident in communicating clearly to diverse audiences and seniority levels.
Responsibilities
- Take full ownership of all allocated hospital units regarding functions associated with Registry contracts provided by NEC
- Monitor KPIs and analyze unit performance statistics using centralized data tools
- Target poor-performing units and manage them through an improvement and escalation plan
- Provide detailed, accurate, and timely progress reporting both internally and to clients
- Support units through the data entry training process
- Gain a deep understanding of Registry data and applications to teach the user community
- Deliver presentations to stakeholders, upon request, regarding NEC Registry applications, data calculation, interpretation, and presentation
- Act as liaison and two-way support between hospitals within your remit and the NEC Data Quality team
- Manage and resolve all queries logged for hospitals under your remit using the NEC incident management system
- Identify frequently asked questions and document them in the shared repository
- Attend Regional and National events representing NEC and customer services
- Participate in user acceptance testing of registry output services (systems, reports, etc.)
- Maintain/update contacts database with staff changes at your hospitals
- Maintain up-to-date knowledge of procedures and policies relevant to this post
Requirements
- Proficient in Microsoft Office, especially Word, Excel, and PowerPoint
- Ability to self-motivate
- Ability to work as part of a team and independently
- Excellent communication skills
- Good problem-solving and issue investigation skills
- Ability to work under pressure
- Ability to manage and prioritize workload effectively
- Ability to work flexibly when required
- Attention to detail
- Ability to deliver presentations to a wide range of audiences
- Full UK Driving Licence and Car
- Pre-existing right to work and travel within the UK
Nice to have:
- Knowledge of GDPR/Data protection rules
- Experience within the Healthcare industry
- Experience of a compliance-related role (excluding finance/insurance)
- Ability to analyze statistics and make informed decisions based on available data
Benefits
