Compliance & Enrollment Operations Manager

About This Role

This role is for a hands-on, solutions-oriented professional to manage and improve regulatory compliance, child registration, and subsidy operations within a rapidly growing childcare organization. The manager will take personal ownership of day-to-day issues, coordinate projects, and collaborate across departments to ensure tasks are completed and processes are streamlined.

Responsibilities

• Help ensure applications, documentation, eligibility requirements, and renewals are handled accurately and on time
• Follow up on missing information, pending approvals, and unresolved issues
• Work directly with Registration and Subsidy teams to resolve problems and improve processes
• Maintain visibility into outstanding items and ensure they are followed through to completion
• Identify recurring issues and develop practical solutions to improve accuracy, efficiency, and the experience for families and internal teams
• Track required child health documentation, employee qualifications, licenses, certifications, renewals, and regulatory deadlines
• Research state-specific requirements and translate them into practical procedures
• Review records, conduct audits, identify gaps, and follow through on corrective actions
• Address missing or expiring documentation before it becomes a compliance problem
• Maintain clear tracking and reporting so leadership can see what is complete, what needs attention, and what remains outstanding
• Learn existing workflows and identify repetitive tasks, inefficiencies, and opportunities for improvement
• Collaborate with each department's designated automation point person to evaluate, prioritize, and coordinate automation opportunities
• Help define requirements, clarify responsibilities, delegate action items, and coordinate next steps for automation projects
• Follow up with team members to monitor progress, resolve obstacles, and keep projects moving toward completion
• Review updated workflows to ensure they address the original problem and deliver the intended improvements
• Continue managing day-to-day operational issues while helping teams transition to more efficient processes

Requirements

• Willingness to dig into the details and resolve problems personally
• Ability to coordinate projects, delegate tasks when appropriate, and hold people accountable for commitments
• Enjoy analyzing workflows and finding ways to simplify or automate repetitive work
• Ability to manage multiple priorities, deadlines, and follow-ups without losing track
• Comfortable with spreadsheets, databases, reporting tools, and learning new technology
• Communicate clearly and work effectively across departments