Compliance Analyst - UK

Requirements

• Bachelor’s degree in Business, Legal Studies, Risk Management, or related field (lack of one should not stop you from applying if you possess all the other qualifications)
• 2-3 years of experience in compliance, complaints, or claims within the insurance industry or wider UK financial services
• Strong knowledge of UK complaints, including FCA complaints rules and the Financial Ombudsman Service, gained through hands-on experience resolving customer complaints
• Working knowledge of UK GDPR and the Data Protection Act 2018, ideally with experience responding to DSARs and DPA requests (experience of RAD1 requests is a plus)
• Awareness of the FCA’s expectations for the fair treatment of vulnerable customers, with the empathy to identify vulnerability and support customers appropriately
• Awareness of UK sanctions regulations, ideally with experience reviewing sanctions screening alerts for payments
• Good understanding of UK insurance claims regulations and compliance frameworks, with awareness of Consumer Duty
• Experience of insurance claims handling or claims compliance, preferably across multiple lines of business
• Strong interest in compliance and regulatory work, with a desire to develop a career in risk and compliance
• Good analytical and research skills with the ability to find, interpret, and apply regulatory information and understand its impact on the business
• Strong writing skills with the ability to create clear, concise guidance, procedures, and training materials
• Comfort with technology and AI tools, with enthusiasm for leveraging automation to improve compliance processes
• Strong technical skills in systems such as Excel or Google Sheets, with the proven ability to learn and adapt to new systems quickly
• Strong written and verbal communication skills with the ability to explain regulatory concepts clearly to non-compliance audiences and to handle sensitive customer matters with empathy
• Detail-oriented with strong organisational skills and the ability to manage multiple tasks and priorities while maintaining high-quality outputs
• Self-starting mindset with the ability to work independently and take ownership of assigned tasks
• Collaborative team player who works well across functions and contributes to a positive team culture

Nice to have:

• Professional certifications such as Chartered Insurance Institute (CII) or International Compliance Association (ICA)

About the Company

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. The company focuses on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

Headquarters

London

Open jobs

71

Website

reserv.com