Compliance Analyst

About This Role

This 1-year fixed-term contract role involves helping to keep TextNow’s compliance program running smoothly day to day. Working with guidance from the Compliance, Security, and IT team, you will support work across brand protection, regulatory filings, privacy, training, and policy management. It is a cross-functional role where you will partner with teams across the company, learn how they work, and help turn compliance requirements into clear, practical steps.

Responsibilities

• Investigate potential trademark infringements, gather evidence, and report to the required entities, escalating internally and externally when required
• Prepare and complete required regulatory filings accurately and before deadlines
• Help product and engineering teams complete Data Protection Impact Assessments (DPIAs) by gathering information and tracking them through review, suggesting improvements to the DPIA process as opportunities arise
• Support internal and external audits (such as SOC 2) by collecting evidence, organizing documentation, and helping respond to auditor requests
• Coordinate compliance trainings and track their completion across the company
• Create and share educational materials that help employees understand their obligations
• Help draft new policies and procedures, and coordinate reviews of existing ones to keep them current as requirements change
• Track compliance projects and tasks to completion, flagging risks or delays early
• Take ownership of your work and follow through on your commitments
• Build relationships with internal teams to understand their work and identify where they need compliance support
• Communicate compliance expectations clearly and seek feedback to make sure everyone shares the same understanding

Requirements

• 1–3 years of experience in compliance, legal, risk, privacy, or a related role, ideally in a tech, telecom, or other regulated environment
• Foundational knowledge of regulatory and compliance concepts, and the ability to quickly learn internal policies and the frameworks that apply to the business
• Strong organization skills and the ability to manage several tasks and deadlines at once
• High attention to detail and a habit of checking your own work
• Clear written and verbal communication, including explaining requirements to non-specialists

Nice to have:

• Exposure to privacy regulations such as PIPEDA or CCPA, trademark basics, or training coordination
• Experience with GRC or compliance management tools, Jira or Confluence, or security awareness training platforms

Important Details

• Contract: 1-year fixed-term
• Work format: hybrid

About the Company

TextNow is the largest provider of free phone service in the nation, democratizing phone service and evolving the way the world connects. The company's mission is to break down barriers to communication and free the flow of conversation for people everywhere.