Compliance Analyst

About This Role

This Compliance Analyst role involves proactively identifying ethical and legal risks to ACN in accordance with company policies and procedures. The position requires sound judgment and independent decision-making skills to manage investigations and case closures, as well as the ability to confidently communicate case decisions to Independent Business Owners (IBOs) and Customers.

Responsibilities

• Audit, analyze, and monitor online sales (IBO) marketing activity, addressing concerns
• Preemptively analyze business organizations for fraud, manipulation of the ACN Independent Business Owner compensation plan, gaming, and overall unethical activity
• Use analytical skills to review data sets daily, weekly, and monthly to identify business trends
• Work simultaneous investigations requiring extensive research and summary of findings
• Own investigation process through adherence to established processes and procedures
• Provide education and ongoing training to Independent Business Owners in accordance with ACN Policies & Procedures
• Hold Independent Business Owners accountable for unethical activity if broken policies are identified within an organization
• Stay current on MLM industry regulations to better identify online violations that could negatively impact ACN
• Analyze customer complaints and conduct necessary investigations to determine the best solution
• Work efficiently and quickly respond to regulatory complaints regarding practices and actions of IBOs
• Independently work cases in a variety of areas involving unethical and/or fraudulent behavior
• Ensure all challenges are properly resolved
• Create and maintain accurate records of activity in the Case Management System
• Remain current on all guidelines established by Management
• Demonstrate urgency to monitor and adhere to established timelines for regulatory and escalated case types
• Handle escalations and disseminate relative findings
• Independently manage 50+ case investigations of varying degrees of consequence
• Daily communication with Independent Business Owners and Customers via email, letters, and phone
• Enforce and support ACN
• Review, analyze, and use deductive reasoning along with the case management systems used by ACN to determine if new cases should be opened, worked within SLAs, and IBOs should be trained on respective trends
• Collaborate and keep a strong rapport with all ACN vendors to satisfy ACN and Vendor compliance requirements
• Review, update, and validate the integrity of all processes and procedures required to fulfill the needs of the Business Ethics team
• Work collaboratively with the ACN legal department