About This Role
Managing the Country Music Hall of Fame and Museum's community programs in Davidson County and Middle Tennessee is the core of this role. The manager oversees, implements, and evaluates programs for youth and family audiences at various community spaces, representing the Museum at off-site events and facilitating activities such as musical instrument petting zoos, songwriting workshops, and visual art-making. This position suits a highly organized and charismatic educator who will also support on-site community access programs and report to the Director of Family and Community Programs.
Responsibilities
- Manage approximately 80-100 community outreach programs annually, serving as the project manager and point of contact for all events
- Manage all internal communication with staff, teaching artists, volunteers, and on-call educators
- Design, in collaboration with the Director of Family and Community Programs, a community outreach strategy, identifying at least two new partners per year with the goal to increase access to the Museum's programs and resources to grow local audiences and diversify existing audience base
- Organize and coordinate program logistics with community partners, including contracting teaching artists, volunteers, and educators
- Collaborate with the Education team to design and plan both music and visual arts programming during out-of-school time in the Taylor Swift Education Center and other community spaces
- Manage ongoing relationships with external stakeholders and community partners, maintaining communication, initiating program inquiry, and adjusting programming to meet partner audience needs
- Supervise and assist volunteers, interns, and contracted teaching artists
- Manage the training and onboarding of teaching artists, on-call educators, volunteers, and support staff for community outreach events
- Oversee program assessment, evaluation, data tracking, internal reporting, and monitor both participant and community partner expectations and experiences
- Create quarterly newsletter for external community partners to streamline communication and program offerings
- Support programmatic schedule and education goals of the team by facilitating programs in the Taylor Swift Education Center on an as-needed basis
- Recruit, train, on-board, and coach teaching artists to lead music-making programs, including facilitators of workshops that instruct acoustic guitar, electric guitar, steel guitar, banjo, mandolin, ukulele, fiddle, songwriting, intro to jam, and other programs
- Coordinate logistics and oversee communications with contracted workshop facilitators
- Oversee inventory and maintenance of community program supplies and musical instruments
- Oversee all administrative aspects of community programs, including budgets and accounting; internal reporting systems; tracking and reconciling contracted facilitators' paperwork; maintaining accurate contact information and mailing list database; and other key administrative tasks
- Assist with the facilitation of Community Counts: Museum Admission Program for Locals, including program partnership with Nashville Public Library; tracking program participation; and assisting with Community Counts marketing strategies
- Manage one intern per year for the community outreach programming
Requirements
- Bachelor's degree in education, museum studies, or related field
- Experience project managing educational programs in non-traditional settings
- A minimum of three years working in a museum, school, or similar education or non-profit organization
- A minimum of two years of logistics coordination or related administrative experience
- Experience with teaching and learning for diverse audiences
- Knowledge of museum education practices, including object-based and inquiry-based learning
- Experience in a customer service role
- Experience designing educational activities and programs
- Reliable transportation and comfort traveling across Nashville and Davidson County to execute outreach programming
- Comfort and interest in musical instruments and instruction
- Experience engaging with diverse audiences, including youth and families
- Interest in or curiosity about country music
- Knowledge in visual arts or songwriting
- Experience managing information in databases
- Awareness of Nashville and Middle Tennessee nonprofit and community-based agencies
Nice to have:
- Proficiency on a musical instrument
- Experience with CRMS and ticketing systems
- Direct management experience
- Passion for country music and country music history
- Proficient in a second language, preferably Spanish
- Strong project-planning, time-management, and organizational skills
- Ability to multi-task while working with accuracy with close attention to detail
- Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
- Excellent written and verbal communication skills and comfort with public speaking
- Professional independence, initiative, and self-discipline
- Creative thinker who is driven to achieve personal, professional, and departmental goals
- Dedication to serving a mission-driven organization
- Positive, can-do attitude with the ability to work independently and as part of a team in a fast-paced environment
Benefits
- Medical, Dental, Vision, Life Insurance Options
- Paid Vacation and Sick Days
- Paid Holidays (14) and Floating Holidays (2)
- 401(K) with Up to 3% Employer Match
- Employee Assistance Program (Free Counseling and Legal Services)
- Eligibility for Public Service Student Loan Forgiveness
- FREE 24/7 Downtown Parking and Transit Benefits
- Continuing Professional Offerings
- Complimentary Museum Admission (For Yourself, Family, and Friends)
- Reciprocal Partnerships with Local Venues (The Nashville Zoo, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more)
- Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
- Opportunities to Attend Exhibit Openings, Concerts and Special Events
- Employee Engagement Activities and Opportunities
- FSA and Dependent Care Options
- Dog Friendly Work Environment
- Volunteering and Community Engagement Opportunities
Important Details
- Schedule: Tuesday-Saturday, 9:00am-5:00pm; hours may include occasional nights and holidays
- Valid driver's license with willingness to transport equipment to and from community spaces throughout Middle Tennessee
- Ability to lift up to 25 pounds
Application Process
- Upload a resume and cover letter when applying for the position
About the Company
The Country Music Hall of Fame and Museum is a 501(c)(3) nonprofit, educational organization that documents and interprets the history of country music. Accredited by the American Alliance of Museums, it has been called the “Smithsonian of country music” and is celebrated for its broad cultural impact, educational mission, and unrivaled collection of historically important artifacts. First opened in 1967, the Museum launched its current downtown location in 2001 and underwent a $100 million expansion in 2014, now encompassing 350,000 square feet. The Museum owns Hatch Show Print, operates Historic RCA Studio B, and offers the Taylor Swift Education Center and dedicated performance spaces in the CMA Theater and Ford Theater. In 2024, the Museum was awarded the prestigious National Medal of Arts.
