About This Role
Leading an apartment community requires high energy, a strong desire to make a difference in people's lives, and a commitment to exceed expectations for residents, prospective VIPs, and co-workers. This diverse role combines leasing, revenue and expense management, maintenance management, sales, customer service, marketing, and leadership.
Responsibilities
- Lead daily team meetings to uphold the AMC Employee Promise and Vision Statement and outline priorities for the day in coordination with the Maintenance Supervisor
- Walk the property daily to ensure curb appeal and prepare the market window
- Perform excellent telephone and presentation sales skills and deliver exceptional customer service while handling prospective residents, including a property tour and follow-up
- Work with the Regional Director and AMC approved screening company to process rental applications
- Prepare or review leases and move-in packets and coordinate the move-in process with new residents
- Coordinate resident events with the intention of maximum participation and high resident retention
- Understand the target market of the community by outlining marketing goals, preparing regular market surveys, communicating with and shopping surrounding communities, and managing advertising and promotions in conjunction with the Marketing Director
- Prepare move-out paperwork on vacating residents and inspect vacant apartments with the Service Director to determine any damages and schedule turnover maintenance required
- Maintain thorough, organized, up-to-date, and accurate resident files as well as renovation information input in MRI
- Handle all monthly administrative tasks including but not limited to: collecting and posting rent, scanning bank deposits, preparing three-day notices to pay rent or quit, supervising eviction proceedings, processing lease renewals and increases, and reviewing financial budgets
- Negotiate contracts, manage vendor performance, code, approve, and ensure vendor bills are submitted and paid on time through the accounting system (AVID)
- Approve and report all payroll information in Kronos to the corporate office before the scheduled deadline
- Complete employee evaluations and inspire people through vision and goals while setting individuals up for success through strong leadership and a career development plan
- Conduct monthly safety meetings
- Inspect the property regularly and report all safety hazards, damages, and areas needing repair
- Follow up to verify completion in compliance with OSHA, property insurance companies, company, and risk management policies
- Adhere to the policies and procedures manuals
- Perform all other duties as assigned
Requirements
- Industry managerial experience
- Knowledge of MRI, leasing, revenue and expense management, maintenance management, sales, customer service, marketing, and leadership
- Ability to score at or above AMC standards on mystery shop reports
- Respond to emergency phone calls
- Available to work weekends
- Proficient computer skills in MS Word, Excel, and Outlook, as well as Email, Internet, and Social Media as it pertains to marketing of the community
- Well-developed interpersonal, written, and verbal reasoning and communication skills in English
- Ability to understand legal documentation and perform intermediate level mathematical calculations
- Show up to work on time, follow direction from the Regional Director, interact well with co-workers and residents, and give and receive feedback
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401K & 3% Employer Matching Program
- Flexible Spending Accounts
- Vacation & Sick Live Happy Time
- Paid Holidays + Your Birthday!
- Annual Employee Health Expo providing free health screening and events to all employees
- Annual Beach Cleanup
- Annual Tribute Awards to recognize all team members' achievements
Important Details
- Days Off: Saturday and Sunday
About the Company
Advanced Management Company is a property management company, started in 1982 and built on a foundation of ethical business practices. It manages more than 71 apartment communities in Southern California and was voted a Top Workplace in Orange County by its team members.
