Community Manager - TikTok, Social Media Management

Our beauty client is seeking a Community Manager to support social engagement, customer care, and influencer seeding initiatives for a leading consumer brand. This role is responsible for building positive brand interactions across social channels, responding to consumer inquiries, identifying emerging trends, and helping drive community growth and customer satisfaction. The ideal candidate is highly organized, customer-focused, and passionate about social media, beauty, fashion, and lifestyle trends.  The Basics Duration: 6 month assignment

Hours per Week: Full-time, 40 hours/week expected 

Location: Hybrid in New York City, NY

Schedule: Flexibility required, including occasional evenings and weekends based on business needs   Top 3 Required Qualifications

• 1+ year of social media community management, engagement, or moderation experience across platforms such as TikTok, Instagram, Facebook, and X/Twitter
• Exceptional written communication skills with the ability to craft thoughtful, brand-appropriate responses to consumers
• Strong customer service mindset with the ability to manage multiple priorities in a fast-paced environment

Other Qualifications

• Experience supporting social customer care programs or online communities
• Knowledge of major social media platforms, trends, tools, and best practices
• Ability to work independently and collaborate across cross-functional teams
• Strong attention to detail, organization, and problem-solving skills
• Comfortable identifying consumer insights and communicating recommendations to internal stakeholders
• Experience supporting influencer gifting, seeding, or creator outreach programs is a plus
• Interest in beauty, fashion, lifestyle, or consumer brands preferred
• Proficiency with Microsoft Word, Excel, and PowerPoint
• Adaptable, resourceful, and responsive with a strong sense of urgency

Key Responsibilities

• Monitor and engage with consumers across social channels, including TikTok, Instagram, Facebook, and X/Twitter
• Maintain established reply rate, response time, quality, and customer satisfaction goals
• Provide community insights, engagement recommendations, and support for social campaigns and key brand moments
• Follow approved response guidelines while creating personalized responses that effectively address consumer concerns
• Escalate critical customer issues to appropriate internal teams and assist with resolution efforts
• Attend trainings, meetings, and work sessions to stay aligned on social strategies and customer care best practices
• Support ongoing influencer seeding and gifting programs, including talent sourcing, outreach coordination, and shipment tracking
• Track program performance and maintain detailed records of engagement and influencer activity
• Identify opportunities to improve processes, customer experience, and social engagement strategies
• Document customer feedback and product-related concerns to support future product improvements
• Maintain accurate records within CRM systems and related reporting tools
• Stay current on social media trends, emerging platforms, and industry best practices
• Share consumer insights with internal teams to help inform content, product, and customer experience strategies

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits

Email Your Resume In Word To Ashley.Sella@jobalert.creativecircle.com

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.

Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : AS30-1995397L788 -- in the email subject line for your application to be considered.

Ashley Sella - Senior Recruiter, National Delivery

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role.

This job was first posted by Creative Circle on 08/20/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

Everforth Creative Circle is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.  Everforth Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. Anthem / Blue Cross Blue Shield creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Creative Circle.

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