About the role
About Viral 2 Value Viral 2 Value is a commentary content curriculum built for creators who want to turn their voice into a viable brand. We're not just selling a course. We're building a community of serious creators, and we need someone who treats it that way. ----------
Role Overview
This is not a technical Kajabi admin role. We need a strategic thinker who happens to know Kajabi well. Someone who understands what it takes to keep students engaged long after they purchase, who can identify why people fall off and build systems to bring them back, and who can think proactively about how to attract the right new customers to the brand. You'll own the community experience from top to bottom and work closely with leadership to make sure the mission and vision of Viral 2 Value is felt at every touchpoint.
Responsibilities Own and manage the day to day experience inside the Viral 2 Value Kajabi community
Develop and execute retention strategies that keep students active, engaged, and progressing
Create community engagement initiatives that make members feel seen, supported, and connected to the mission
Monitor student activity and identify drop off patterns before they become churn
Proactively bring ideas for attracting new customers and growing the community without being asked
Serve as the primary point of contact for student questions, concerns, and feedback
Communicate the brand voice consistently across all community interactions
Report on community health metrics and bring actionable insights to leadership
What We're Looking For
Genuine experience with Kajabi, you should know the platform well enough to not need hand holding
A customer service mindset that goes beyond answering tickets. You should be thinking about how every interaction builds or erodes trust in the brand
Strong strategic instincts around retention and engagement. We want someone who has done this, not someone who has read about it
The ability to understand a brand's mission and vision and translate that into how you show up for the community every single day
Self starter mentality. Leadership will share the goals. You figure out how to get there
Email Automation via Kajabi - Build and manage all Kajabi email automations
Email Copywriting - Write all marketing and retention email s for the brand
Experience working with online course communities or membership platforms is a strong plus
What This Is Not
This is not a role for someone who will wait to be told what to do. It is not a customer service ticket queue job. And it is not for someone who thinks knowing Kajabi technically is the same as knowing how to build a thriving community inside of it. We've been down that road.
Important: English Fluency
Every email and community post you write goes directly to our leads and paying students. Unclear writing or grammatical errors are not acceptable. You will complete a short paid test task before any offer is made. If you are not open to being assessed before hire, please do not apply.
How to Apply
Start your message with the phrase "V2V Ready." Applications that do not start with this phrase will not be reviewed.
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