About This Role
Leading the team and overseeing the day-to-day operations and performance of the community is the core of this role. You will drive sales and leasing success, deliver exceptional customer service, and increase resident satisfaction and retention, ensuring the community operates at its highest potential. This position is ideal for someone who thrives in a fast-paced environment and is passionate about creating a positive, engaging resident experience while living out the company's EPIC values.
Responsibilities
- Manage the day-to-day operations of the community including customer service, resident relations, vendor relations, rent collections, and the community staff
- Manage and increase occupancy through home sales, home leasing, site leasing, and actively marketing the community
- Analyze and prepare monthly, annual, and long-term budgets
- Meet or exceed all approved revenue, expense, sales, and leasing budgets
- Complete monthly Profit and Loss variance reports
- Manage all third-party vendors
- Develop marketing strategies based on the local market and competition
- Manage all aspects of the home rental program
- Maintain the physical appearance and infrastructure of the community in accordance with company standards
- Comply with local regulations
- Communicate with homeowners and HOAs
- Accurately report occupancy, sales, etc.
- Forecast sales and occupancy
- Enforce rules and policy for residents and team members
- Maintain open office hours while physically working from the office location
- Attend virtual online meetings via Microsoft Teams and appear on screen with colleagues
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Interview, hire, and train employees
- Plan, assign, and direct work
- Appraise performance
- Reward and discipline employees
- Address complaints and resolve problems
- Perform other duties as assigned
Requirements
- High school diploma or general education degree (GED)
- Five or more years of property management experience as a property manager
- Experience creating and analyzing budgets, P&Ls, and financial reports
- Marketing, sales, and leasing experience
- Strong management and operational skills including customer service, public relations, and performance management
- Ability to be available for residents and community needs after hours
- Excellent communication skills including written and verbal
- Excellent computer literacy in MS Office suite of products and software applications including Yardi, Rent Manager, Back Office, and Manage America
