The Community Manager is responsible for all phases of property operation, aiming to achieve the highest possible net operating income through effective cost control and revenue improvement programs. This role involves general administration and maintenance of the physical property, supervision and direction of all personnel, and financial operation within approved budgetary guidelines.
Responsibilities
Manage day-to-day property operations to meet cash flow objectives
Maximize gross potential rent and minimize vacancy, including establishing rent concessions, lease parameters, and commission schedules
Collect rent, adhering to company guidelines for monthly income requirements, including daily bank deposits and inputting accounts receivable into OneSite daily
Manage rent increases, miscellaneous income accounts, collection accounts, and bad debt write-offs
Actively pursue delinquent accounts and proceed with eviction proceedings as appropriate and according to company guidelines and local laws
Accurately maintain necessary records of all financial transactions using OneSite and manual systems
Validate all input including prospect, traffic, applications, leases, move-outs, deposits, accounts payable, and closing reports
Ensure bookkeeping records are updated and accurate, including production and submission of required accounting items and reports, adherence to updated data, and use of correct account codes
Oversee the accounting system "closing" each month, producing, analyzing, and submitting applicable month-end reports
Accurately prepare and convey all operational and financial data to the Regional Manager in a timely manner
Prepare the property’s annual budget and business plan according to Regional Manager guidelines
Comply with any income-restricted or affordable income program, requiring ongoing compliance and reporting
Monitor costs and schedule work within established budget guidelines, notifying the Regional Manager of possible variations or budgetary recommendations
Review invoices for accuracy and resolve discrepancies or errors
Appropriately code accounts payable items as outlined by the accounting department
Explore and implement approved cost reduction opportunities, considering long and short-term benefits
Approve all budgeted property expenditures, processing purchases by Purchase Order
Maintain the site petty cash account, submitting reimbursement requests when funds are depleted to approximately $20.00, or at least once per month
Initiate the process and issuance of Security Deposit Refund checks to vacate residents within governing laws and guidelines
Aggressively pursue recovery of turnover costs using good judgment
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Orchestrate an organized, precise operational program for the property, including site files and records, tenant relations, and office management
Lease or supervise leasing of apartments by showing models and/or available units
Aggressively sell the products and services of the assigned property
Develop, refine, and effectively implement excellent telephone and personal sales skills
Review and approve all rental applications adhering to Rental Criteria Sheet restrictions and the Company’s nondiscrimination policy
Train, motivate, and supervise on-site employees in all leasing paperwork and techniques
Be creative and innovative with marketing strategies to increase property traffic, maintain closing ratios, and exceed budgeted occupancy percentages
Review all marketing materials and ads, including brochures, newspaper advertising, social programs, move-in incentive programs, and concessions
Work with or participate in local or neighborhood business associations or groups
Work with neighborhood businesses to establish a referral program as appropriate
Keep abreast of any policy or law changes in the area, complying with all local and federal requirements for resident housing project operation and maintenance
Maintain the property to the highest industry standards for cleanliness and curb appeal
Continually inspect the property (weekly and/or daily) to discern areas for concern, both liability and aesthetic
Ensure residents are provided with a clean, safe, well-maintained community
Supervise and direct maintenance staff in ongoing and preventative maintenance programs for buildings, grounds, unit interiors, and common areas
Ensure turnover units are prepared within 3-5 days after vacating, at or above area standards
Train or provide ongoing training for all maintenance personnel regarding safety, industry updates, and equipment or product services
Supervise all outside vendors and subcontractors, including acquisition of appropriate insurance or liability documentation
Comply with all legal requirements regarding safety, including ongoing safety programs, meetings, training, repairs, and documentation
Monitor maintenance requests, ensuring all are addressed on an "on-call" basis, within 24 hours, and notify residents of delays
Adhere to all maintenance and purchasing directives, including purchase order procedure, stock and inventory control systems, maintenance work orders and requests, safety and loss prevention, expenditure control systems and policies, and special or one-time maintenance items
Continually evaluate ways to improve services and facilities from the standpoint of quality, efficiency, and economy
Hire, train, and supervise the entire project staff
Enforce fair, nondiscriminatory policies and procedures for staff training and employment
Provide proper employee orientation and training in accordance with company policy
Continually evaluate employee performance and perform written evaluations as outlined in the Employee Handbook
Make appropriate recommendations for salary, promotions, advancements, or terminations
Establish appropriate work schedules to best benefit the property and the employee
Approve time off requests and make required schedule modifications for adequate coverage
Inform and assist staff members regarding the benefits package, directing them to the Human Resources Department as appropriate
Post and update required governmental and employment information publications under the direction of the Human Resources Department
Adhere to all company personnel directives as outlined in the Employee Handbook and other manuals
Develop and keep updated an Emergency Policies and Procedures Manual, reviewed no less than quarterly at a staff meeting
Conduct weekly staff meetings (entire staff or by department) to allow employee input and set long and short-term goals
Provide accurate payroll information to the Human Resources Department according to schedule and policies
Requirements
Previous management experience in property management or a related field is required, generally 2-5 years (experience level may vary due to special property needs)
Ability to read and write English fluently
Ability to perform advanced business mathematical functions
Professional image
Excellent management and communication skills
Strong customer service orientation
Good organizational and time management skills
Strong administrative ability
Excellent business mathematical skills
Knowledge of on-site maintenance requirements, including dealing with vendors and contractors
Valid driver’s license and current automobile insurance is required
Real Estate Sales or Associate Brokers License (as required by the State)
Completion of in-house training in the use of Real Page OneSite is required within the first 90 days of employment
Ability to work scheduled hours plus any other hours necessary to complete the job
Ability to serve on-call, as scheduled or as necessary
Ability to enter data into a computer and generate printed reports
Nice to have:
College degree
Prior training in budget preparations and analyzing reports, marketing, and human resource management
Important Details
Supervises: Directly or indirectly supervises all staff members on the assigned property
Equipment: Position requires individuals to furnish their own vehicle to make bank deposits, pick up supplies, and perform other duties as necessary
About the Company
CRM Residential requires a background and drug screen as a condition of employment. The position requires individuals to furnish their own vehicle to fulfill all of the job’s functions. Individuals must have the ability to drive without jeopardizing the safety of residents or fellow employees. The position requires individuals to wear appropriate career apparel.
