About the role
Community Manager (Southeast Asia Market):
Side International Japan is looking for a Community Manager who is passionate about digital communities and has a strong understanding of social media trends across the Southeast Asia market. If you are a native English speaker and proficiency in Traditional Chinese and/or Simplified Chinese is a plus, and you have a solid understanding of what drives engagement in online communities, especially within the gaming industry, we'd love to hear from you.
In this role, you will serve as a bridge between our game publisher clients and their players, monitoring online conversations, identifying emerging trends, and managing community content across various digital platforms.
What You'll Do:
Community Platform Management (Discord & Social Media)
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Monitor and manage online community platforms designated by the company.
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Foster community engagement by encouraging discussions, answering questions, and enforcing community guidelines.
Announcements & Updates
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Publish product updates, event information, and company news across community platforms.
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Manage content calendars and maintain consistent posting schedules.
Feedback Collection & Reporting
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Gather, analyze, and summarize community feedback, and escalate relevant insights to internal teams and clients.
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Conduct research and provide recommendations to improve global community operations and engagement strategies.
Event & Campaign Execution
- Plan and execute community engagement initiatives such as AMAs, contests, giveaways, and other promotional campaigns.
Brand Voice & Crisis Management
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Maintain a consistent brand voice that aligns with company values and client expectations.
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Follow established crisis communication guidelines when addressing sensitive issues.
Community Analytics
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Monitor user behavior and engagement metrics.
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Prepare and deliver periodic reports on community performance and user activity.
Requirements
What We're Looking For
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Native-level English proficiency (Japanese language skills are not required).
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Proficiency in Traditional Chinese and/or Simplified Chinese is a plus.
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6 to 12 months of experience in social media or community management, including platforms such as Twitch, YouTube, Instagram, TikTok, Discord, and others.
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Experience engaging with gaming communities, either professionally or as an active community member.
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Excellent written and verbal communication skills.
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Strong analytical skills with the ability to interpret community trends and engagement metrics.
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Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously.
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A passion for gaming and social media is highly desirable.
- Must currently reside in Japan and hold a valid work visa.
Benefits
Benefits
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Collaborating with people creating innovative interactive entertainment.
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Dynamic and entrepreneurial culture.
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Video games focused environment.
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Contract Employee *Permanent employee promotion is available.
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Trial period: 3 months / No change in conditions.
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Up to 50,000-yen reimbursement or train pass.
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