Community Manager

About This Role

The Community Manager oversees the daily operations of an assigned community, ensuring it meets sales targets, maintains low delinquencies, and keeps maintenance projects on track. This role is crucial for providing excellent support and service to residents, fostering a strong community, and contributing to the company's growth and stability.

Responsibilities

• Represent the company positively to clients, residents, partners, and employees
• Ensure high resident satisfaction and resolve guest concerns professionally, escalating to district or regional manager when needed
• Sell new homes with a goal of 90 days, and refurbished homes if applicable
• Manage maintenance staff and ensure maintenance issues are addressed in a timely manner
• Manage delinquencies to a goal of 10%, with an ultimate goal of being under 5%
• Regularly inspect the community, ensuring the highest standards are maintained, evaluating maintenance, grounds, and all areas of operations
• Ensure residents are following park rules and keeping their respective properties clean
• Inspect vacant homes regularly
• Report regularly to the District and Regional manager
• Ensure all resident documents are executed timely and accurately for pad rentals, lease to own, rentals, and community rules
• Report as requested through Saratoga Group software platforms including, but not limited to, Google Apps, Asana, and Rent Manager
• Communicate effectively with everyone in the organization and with external partners, both verbally and in writing
• Devote all working time, attention, knowledge, and skills to the Employer's business interests in good faith, with best efforts, and to the reasonable satisfaction of the Employer
• Take after-hours emergency calls and respond accordingly
• Maintain regular and predictable attendance
• Perform other duties customarily performed by persons in similar positions, as well as other duties assigned by the Employer

Requirements

• Capable of pushing, pulling, or lifting up to 25+ lbs
• Occasionally required to climb, kneel, crouch, bend, or crawl
• Capable of being outside/walking across communities in various weather conditions, on foot for an extended period of time, walking up and down stairs, climbing a ladder

Benefits

• Medical Insurance (company pays 80% for employee's premium)
• Dental Insurance
• Vision Insurance
• Basic Life Policy ($25,000 policy 100% company paid)
• Additional term life coverage available at group rates
• Additional Voluntary Insurance Options (Critical Illness & Accident Insurance)
• 401k
• 2 weeks paid vacation
• 1 week paid sick time
• 10 paid holidays
• Employee Birthday Recognition and birthday off with pay
• Employee Anniversary Recognition and Bonus
• Employee of the Quarter Program ($50 per nominee, $500 for 3 winners)
• Employee Referral Program ($250 for referring a candidate that is hired and in place 90 days)
• Commissions Program for certain community-based positions
• Free Lot Rent for community managers and maintenance that live on site

Important Details

• Schedule: 5 days per week, Monday-Friday
• Capable of working up to 8+ hours a day, with occasional longer days if needing to meet a potential resident after scheduled hours
• Capable of taking after-hours and weekend emergency calls and responding accordingly

About the Company

At Saratoga Group, collaboration and culture are part of our DNA. Our employees strive to make a difference in the lives of residents, building communities they can be proud to call home.