Community Manager

Marketing:

• Lease-up experience preferred
• Monitor the direction of rental activity and all on-site sales, marketing outreach, and advertising plans.
• Maintain ongoing, in-depth knowledge of the associated markets, market rents, and demographics to give a competitive edge.
• Monitor daily move-in/move-out reports; verify accuracy and completeness of lease packages, follow up daily on all notices to vacate to determine the reason for moving and the possibility of renewal. Ensure timely processing of move-outs.
• Verify weekly traffic sources, follow up on customer status and closing ratios, and implement programs and team development plans to improve results.
• Evaluate team members to overcome barriers to reaching closing ratio and shopping report score goals and develop & implement a corrective action plan.
• Ensure all residents are on a current lease and that the lease expiration and rental increases are strictly adhered to.
• Monitor compliance with Fair Housing regulations, HUD regulations if applicable, and other laws as they relate to property-specific guidelines and occupancy standards.
• Review resident retention programs and modify them to meet resident needs and improve retention.

Customer Service/Safety:

• Daily inspection of the property and market-ready units for curb appeal, safety, and overall condition.
• Monitor and direct service operations to ensure service requests are completed within a defined timeframe and curb appeal standards are met.
• Responsible for the performance of safety and risk management functions including monthly safety meetings.
• Assess property workers’ compensation and safety standings and recommend an action plan to reduce injuries, damages, loss, and claims.
• Provide excellent customer service by answering the phone by 3rd ring; with same day or maximum 24-hour follow up, and by having a courteous and professional attitude toward all customers.
• Available for emergencies, on-call duties, resident functions, and weekends.

People Development:

• Recruit and select team members by understanding and adhering to the selection process policies and procedures.
• Train, coach, and mentor team members; ensure team members receive the necessary training to adhere to company policies and procedures.
• Create a team environment: hold daily team meetings; manage by establishing realistic goals and fostering open communication.
• Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews and informal monthly reviews.
• Take corrective action as necessary according to company policy.
• Provide recommendations for compensation adjustments, promotions, and terminations.
• Lead by example. Accept responsibility for all actions on the property and hold direct reports accountable. Keep files, desk, office, and calendar organized.
• Perform other duties as required.

Requirements Minimum Experience/Training/Education:

• College Degree (BA or BS) or equivalent years of service.
• Minimum of 3 years of Property Management experience.
• ARM, CPM, CAM, CAPS, or other applicable industry designation preferred.
• OneSite/RealPage experience or computerized accounting experience.
• Knowledge of budgets and financial statements as well as the ability to work within budget guidelines.
• Proficient computer skills including Word and Excel.
• Sales, customer service, and marketing experience.
• Working knowledge of eviction law, Fair Housing mandates, and other legal issues affecting property management.
• Excellent English communication skills, both verbal and written.

Summary What we can offer you:

• Great benefits- We offer comprehensive health and wellness benefits tailored to meet your needs. Choose from three medical plan options, including a company-funded HSA plan with 100% premium coverage for employees. We also provide subsidized options for additional family members, as well as dental and vision plan choices. Other benefits include paid time off, paid volunteer time, and company-paid holidays, a 401(k) match, employer-paid Life and AD&D insurance, and educational reimbursement to support your growth.
• A job that challenges you- Middleburg strives for excellence in knowledge, service, and integrity. Excellence in knowledge means that Middleburg recruits and trains top-notch Team Members who are experts in their field and who continue to improve their industry knowledge. Team Members work together to provide excellent customer service that exceeds customers' expectations.
• Great Culture- We embrace a culture of responsible leadership at all levels of our organization that encourages initiative to advance our mission and vision. We honor the dignity of all people, embrace differences, value new ideas, demonstrate empathy, and strive to promote a caring and supportive environment for all. Our team is building a better world, one community at a time.

Who is Middleburg Communities? At Middleburg Communities, we share a vision for greater value creation through community impact. Our success is rooted in a genuine desire to serve our local communities in thoughtful and holistic ways. By enhancing the lives of others, we contribute positively to neighborhoods and maximize real returns for our partners.

Middleburg is a fully integrated real estate investment, development, and construction firm focused on rental housing in high-growth markets across the southeastern United States. Since 2004, the company has acquired and developed over 22,000 apartment units, executing approximately $3 billion in transactions, and is one of the most active developers and builders of rental housing in the nation with approximately $1 billion in recurring annual development value.

https://middleburg.com/

Middleburg Communities is an equal-opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.

Headquarters

Yulee, FL

Open jobs

9

Website

Middleburg.com