Community Manager

About This Role

Caring for a multifamily community is the core of this role, overseeing daily operations and overall performance. This position is responsible for property operations, leasing, sales, occupancy, resident relations, financial performance, team leadership, maintenance coordination, and compliance, and suits an experienced professional in property management.

Responsibilities

• Oversee daily community operations, including leasing, resident services, maintenance, collections, and administrative activities
• Lead, train, coach, and hold the onsite team accountable for performance, service standards, and company expectations
• Drive leasing, sales, occupancy, renewals, and resident retention through effective property management and team performance
• Monitor rental income, rent collections, delinquency, concessions, expenses, and overall property financial performance
• Prepare, review, and manage property budgets, financial reports, invoices, and operational expenses
• Manage resident relations, address escalated concerns, and resolve complaints professionally and efficiently
• Oversee the leasing process, including prospect follow-up, applications, move-ins, move-outs, renewals, and resident retention
• Coordinate with maintenance teams and vendors to ensure work orders, unit turns, preventive maintenance, and property repairs are completed timely
• Conduct regular property inspections and ensure apartments, common areas, amenities, and grounds meet AAM standards
• Manage vendor relationships, obtain bids, monitor work quality, and ensure services are completed within approved budgets
• Maintain accurate property records, reports, resident files, leasing data, and operational documentation
• Ensure compliance with Fair Housing, landlord-tenant laws, LIHTC requirements when applicable, and AAM policies and procedures
• Monitor market conditions, competitor activity, pricing, and leasing performance to identify opportunities for improved occupancy and revenue
• Develop and implement strategies to improve property performance, resident satisfaction, operational efficiency, and financial results
• Work closely with regional and corporate leadership to communicate property performance, challenges, and action plans

Requirements

• 3+ years of multifamily property management experience, preferably as a Community Manager or Property Manager
• Proven experience managing leasing, occupancy, collections, resident relations, maintenance, and property operations
• Bilingual in English and Spanish, with the ability to communicate effectively with residents, team members, and other stakeholders in both languages
• Strong leadership, sales, financial management, communication, and problem-solving skills