Community Manager

About This Role

Leading the way as a coach, culture ambassador, and business strategist, the Community Manager oversees all aspects of community operations. This includes financial performance, leasing success, vendor partnerships, and resident satisfaction. The role guides the team through development and daily support to ensure consistent performance, strong occupancy, and a thriving community environment.

Responsibilities

• Manage budgets, rent collection, and community financial reporting
• Oversee move-outs, deposit accounting, and delinquency tracking
• Maintain accurate records using platforms like Yardi and Knock
• Ensure compliance with company policies and legal standards
• Conduct regular inspections to maintain curb appeal and quality
• Drive leasing, renewals, and pricing strategies to meet occupancy goals
• Partner with maintenance on work orders and preventative care
• Oversee vendor services and ensure quality, safety, and timeliness
• Build a strong, positive team culture across office and maintenance
• Hire, train, and coach team members to meet performance goals
• Host weekly team meetings to align on goals and celebrate wins
• Lead with empathy while upholding accountability and standards
• Address escalated resident concerns with professionalism and care
• Plan and lead engaging resident events to boost satisfaction
• Monitor and respond to online reviews to manage reputation
• Maintain communication with leadership and ownership groups
• Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process
• Identify prospect needs, showcase available homes, and invite them to join the community
• Ensure lease applications, renewals, and related documents are completed accurately and on time
• Meet occupancy goals through strong leasing performance and resident retention
• Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement
• Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented

Requirements

• High School or GED equivalent
• Two years of property management experience, including Leasing Consultant and Assistant Community Manager experience
• Six months of community manager experience in multi-family, highly preferred
• Industry Software Experience: YARDI, Knock, and Microsoft, highly preferred
• Valid Driver's License

Nice to have:

• CAM, CAPS, Real Estate license, and/or Property Management License

Benefits

• Monthly leasing and renewal commissions
• Quarterly performance bonuses
• Career Path Program
• Free Dental Insurance
• Comprehensive and Affordable Plans for Medical and Vision Coverage
• Health and Wellness Incentives
• 401k Retirement Match Program
• Paid time off including your birthday
• Paid sick time off
• Pet Insurance Plans
• Paid Maternity, Paternity, and Adoption Leave Options
• Telehealth – Access to Doctors 24/7/365
• Company Paid Life Insurance
• Retirement Planning

Important Details

• Work Schedule: Monday–Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or based on the unique needs of the community.

About the Company

Hawthorne Residential Partners is one of the top 50 largest multifamily management companies in the country, rooted in the Southeast. They lead with heart and operate with purpose, with a Live It culture that reflects a commitment to service, connection, and exceeding expectations.