Community Manager

About This Role

Managing the day-to-day operations of a manufactured home community is the core of this full-time role, focusing on resident satisfaction, occupancy, and revenue generation while maintaining high community standards. The role suits a candidate with a background in property management and strong leadership skills.

Responsibilities

• Grow and maintain community occupancy
• Oversee the sales of on-site homes
• Facilitate the lease process and manage site reservations (if applicable)
• Market available units effectively to attract and retain residents
• Show homes and conduct community tours to potential residents, providing standard information on all available units
• Collect monthly rent and fees, post payments, process checks, and support delinquency management through timely communication and follow-up
• Utilize property management systems and CRM platforms for leads, sales, inventory, communications, customer information, and resident ledgers, ensuring systems are up to date while maintaining confidentiality
• Ensure compliance with all local, state, and federal regulations governing mobile home communities, including fair housing laws and safety regulations
• Participate in the preparation and execution of notices and eviction proceedings in accordance with company policies and all applicable laws
• Oversee move-ins and move-outs, perform occasional home cleaning, and coordinate with maintenance and/or make ready teams for work orders and unit readiness to minimize vacancy times
• Support community projects by coordinating on-site activity and providing timely project updates, supporting documentation, photos, and completion verification to the Regional Manager and/or assigned Project Managers
• Ensure the appearance of the property is safe, neat, and welcoming by conducting regular inspections of homes, home sites, and community areas
• Provide daily resident relations, including answering phones, responding to emails and walk-ins, resolving resident concerns and inquiries, and fostering positive resident experiences
• Plan and host resident events to support community engagement and retention
• Lead and manage a team by recruiting, hiring, training, creating goals, setting work schedules, and ensuring emergency coverage, while fostering a positive work environment through continuous guidance and support
• Provide oversight and management of vendors working on property
• Assist in preparing and managing the community budget, ensuring adherence to approved budgets, while implementing strategies to maximize revenue, minimize expenses, and maintain the quality of the community
• Perform administrative tasks such as filing, data entry, reporting, and record keeping
• Work with the Regional Manager to set and achieve goals in terms of property and personal performance