About This Role
Grow and energize our communities of donors and fundraisers. You'll turn verification updates, impact stories, and campaign milestones into meaningful engagement and trust.
Key Responsibilities
- Editorial calendar: impact reports, beneficiary stories, partner spotlights aligned to SDGs we support (health, education, poverty alleviation)
- Manage social channels, webinars, and AMAs with campaigners; coordinate offline meet-ups as needed
- Own community guidelines and escalation with our Trust & Safety process
- Build referral and ambassador programs with trackable KPIs
- Stand up a monthly newsletter and achieve ≥35% open / ≥5% click rates
- Launch and moderate donor & fundraiser groups; maintain ≤12-hour average response time to inquiries
- Publish 6–8 'radical transparency' updates (where funds went, who was helped)
Requirements
- Passion or prior experience in community building, content, or communications for social-impact, fintech, or marketplace products
- Excellent writing, empathy, and moderation skills; data-literate and experiment-minded
- Strong understanding of social media platforms and best practices
- Experience with marketing analytics tools
- Excellent writing and content creation skills
- Strong analytical and data interpretation skills
Nice to Have
- Experience with CRM/email tools and basic analytics; comfort presenting to diverse audiences
- Knowledge of the Nigerian digital landscape
- Experience with paid advertising (Google Ads, Facebook Ads)
- Graphic design skills
- Experience with marketing automation tools
- Understanding of conversion optimization
- Previous experience in a startup environment
- Knowledge of fundraising and nonprofit sector
Ready to Apply?
Think you're a great fit for this role? We'd love to hear from you!
