About This Role
Managing the overall operational, financial, and resident experience performance of the community is the core of this role. The Community Manager provides on-site leadership and is accountable for achieving occupancy and financial goals, maintaining the physical condition of the property, ensuring regulatory compliance, and fostering a positive community environment.
Responsibilities
- Conduct all business in accordance with company policies and procedures, Fair Housing laws, the Americans with Disabilities Act (ADA), the Fair Credit Reporting Act (FCRA), and all applicable local, state, and federal regulations
- Provide day-to-day leadership for all on-site operations, including leasing, resident relations, maintenance coordination, and administrative functions
- Serve as the primary point of contact for residents, ensuring timely resolution of concerns and delivering a high level of customer satisfaction
- Recruit, hire, train, coach, and supervise on-site staff to build a motivated and high-performing team
- Communicate regularly with the President regarding community performance, staffing needs, financial results, capital needs, and operational concerns
- Oversee leasing performance, occupancy levels, renewals, delinquency management, and rent collection efforts
- Utilize key performance indicators (KPIs) and reporting tools to monitor asset performance and recommend operational or pricing adjustments as needed
- Assist in the development, implementation, and execution of marketing and outreach strategies to achieve leasing and revenue goals
- Conduct regular property inspections to ensure curb appeal, safety, cleanliness, and compliance with company standards, including vacant units, rent-ready units, and occupied unit inspections as required
- Ensure all maintenance and corrective actions identified during inspections are addressed promptly and documented appropriately
- Review vendor bids and contracts and submit recommendations for approval
- Prepare reports, correspondence, and documentation accurately and in a timely manner
- Enforce lease agreements, community policies, and applicable regulations consistently and professionally
- Represent BrewTown Living, LLC in a positive and professional manner within the local community
- Perform all real estate–related activities in compliance with North Carolina Real Estate Commission regulations
- Carry out other duties assigned by leadership
- Maintain targeted occupancy and renewal rates
- Manage delinquency within company standards
- Achieve budgeted NOI and profit margin goals
- Effectively manage rental rates and concessions
- Identify and support additional revenue opportunities
