About This Role
The Community Manager is responsible for all aspects of the community, including providing a quality living environment for residents, maintaining the asset, and managing the property budget. The role leads an on-site team and reports to the Director of Community Management.
Responsibilities
- Oversee day-to-day financial, sales, marketing, maintenance, and administrative operations of a standalone community
- Manage personnel throughout their employment lifecycle, including candidate selection, career planning and development, accountability and performance management, and recognition
- Manage expenses closely and within budget, communicate any overages in advance, and actively pursue expense savings
- Maintain the highest level of customer service for prospects, residents, vendors, and all Essex departments
- Manage financial performance and remain current on market conditions
- Pursue new revenue opportunities through other income audits
- Proactively share opportunities or concerns related to pricing for new move-ins to help maximize rental income for the property
- Oversee and support the collection process, ensuring delinquency is maintained within company targets
- Lead by example, monitor tasks performed by staff, delegate work, and provide performance coaching
- Ensure systems are kept up to date and accurate for data integrity and reporting purposes
- Effectively manage relationships with internal and external stakeholders
- Ensure team compliance with company policies and procedures, Fair Housing laws, Landlord-Tenant regulations, and OSHA standards
- Provide formal supervision to associates within a single functional or operational area
- Recommend staff recruitment, selection, promotion, advancement, corrective action, and termination
- Plan and monitor appropriate staffing levels and utilization of labor, including overtime
- Prepare and deliver performance appraisals for staff
- Mentor staff
Requirements
- High school diploma or equivalent required
- 3+ years of property management experience or related management experience
- Proven ability to supervise staff of two or more associates
- Prior sales, marketing, and customer service experience
- Knowledge of budgets and financial statements and ability to work within budgeted guidelines
- Proven organizational and time management skills
- Ability to read and write English and understand spoken English
- Ability to utilize a personal smart device for apps related to property operations and communication
- Proficient understanding of the Microsoft suite
