Caring for the community in an efficient and profitable manner is the core of this role, fostering an environment of satisfaction and well-being for residents and associates. This position suits a professional with a high degree of positive engagement for residents and the workforce.
Responsibilities
Create a sense of community and go the extra mile to create a positive experience for all residents and staff
Build relationships within communities, including vendor partners and regulatory and social services partnerships
Adopt a collaborative approach to create consistently favorable circumstances that foster success and effectiveness for the organization and the communities
Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns
Seek resources throughout the organization via support services and senior leadership
Consistently demonstrate an approach of active listening and understand that participation and support are integral to the success of Avanath
Ensure each resident and staff member feels seen, heard, and valued while working to resolve challenges
Ensure a positive experience for the entire resident life-cycle - from move-in to move-out
Implement a system for providing all necessary services to residents, including immediate acknowledgment and prompt action to correct complaints
Serve as advocate for residents by effectively communicating concerns to senior leadership
Function as a resource center for residents on all things that affect and may disturb their community-living experience
Responsible for all resident events and retention programs
Refer residents as necessary to appropriate services and agencies that offer assistance
Maintain a secure, confidential file for each resident
Understand the current financial health of the assigned community by regularly reviewing the community budget comparison
Produce financial growth or gains for the community through marketing and leasing new and turnover residential units, as well as additional lines of revenue
Manage and execute all budgets, rent rolls, projections, and occupancy goals
Implement a system to achieve 0% rent delinquency
Prepare and produce monthly reports and financials in an accurate and timely fashion
Prepare the Property Annual Operating Budget with the Regional Manager
Prepare and submit subsidy vouchers (when applicable)
Oversee large capital projects and communicate between multiple departments (when applicable)
Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Coordinate and oversee on-site operations, including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc., to ensure smooth operations of the property
Promote high-performing team execution through regular feedback, training, and development
Empower collaboration and inclusivity, building trust and transparency
Demonstrate effective communication skills and help ensure active communication with residents, community, agencies, owners, and team members
Regularly assess employee performance through on-the-spot feedback and the performance review process
Recognize team members when performance has met or exceeded company expectations; manage poor performing team members by establishing clear expectations
Respond to any team member
Create and supervise the schedules of all personnel to ensure maximum operational efficiency
Ensure the community's curb appeal is immaculate at all times
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry
Meet compliance and eligibility requirements as established by the appropriate local, state, and/or federal agencies
Ensure proper procedures are followed as detailed in the employee and management handbooks
Respond to any potential housing violations and liability concerns regarding the community
Seek approval and guidance from the Regional Manager within specified parameters
Requirements
5-7 years of experience in the property management industry
2+ years of experience as a community/property manager
Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation
Proven effective and efficient leadership experience
Knowledge of LIHTC and Tax Credit qualifications
Strong interpersonal, verbal, and written communication skills
Capacity to interact effectively with senior executives
Ability to work well under time and other constraints
Professional presentation and appearance
Familiarity and ability with Microsoft Office (Word, Excel, PowerPoint), internet, and email
Classified as essential staff and expected to report to work and adhere to all safety and business protocols
Frequent sitting and walking
Travel within the region and to other business offices and events via airline, train, and automobile
Repetitive use of the computer, keyboard, mouse, and phone
Reading, comprehending, writing, performing calculations, and communicating verbally
May work in an elevated site, may walk on uneven ground
Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling
Benefits
Culture Built on Purpose and Core Values: A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement
Comprehensive Benefits: health, dental & vision, 401(k), personal time off, paid holidays and more
Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates
Development: a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching
About the Company
Avanath is a property management company that provides affordable housing for the workforce. The company is committed to fostering a culture of diversity, equity, and inclusion, believing that diverse thoughts, backgrounds, talents, and experiences enable them to achieve their mission.
