Community Manager

About This Role

This high-impact, high-visibility role serves as a catalyst for success, driving a best-in-class customer experience. The Community Manager manages the day-to-day operations of the community, while also working with the rest of the operations team to strategize long-term. The goal is to provide superior support to member companies and ensure the space is running efficiently.

Responsibilities

• Consistently provide quality customer service to community members, guests, and prospective customers
• Create community engagements developed to build connections between members, especially member-to-member introductions
• Get to know members' businesses, understanding their challenges and successes and how Workbox could help them to achieve both short-term and long-term goals
• Communicate positively with members by being warm, welcoming, helpful, clear, and informative
• Onboard new members by preparing offices, conducting tours of the space, managing orientation, distributing badges, sharing community rules, and assisting in technology setup
• Regularly inform members of special events, building repairs, community news, etc.
• Manage meeting room bookings
• Resolve member complaints and issues using empathy and active listening
• Manage controllable community expenses to an established budget
• Develop and implement creative, social, and fun events at the community, while managing expenses and tracking participation
• Assist in creating opportunities for curated connections that drive growth among members and the larger Workbox community
• Proactively identify ways to support member success through thoughtful gestures, networking introductions, and community-driven experiences
• Support and execute member events and programming that enhance engagement and add value
• Champion Workbox's culture of belonging by celebrating member wins, milestones, and contributions
• Encourage members to leverage Workbox resources and partnerships to advance their businesses
• Identify opportunities to introduce Workbox offerings that enhance member success and retention
• Uphold all Workbox standards to meet regular facility audit requirements
• Manage all site operations and communicate with the operations team to ensure member success
• Ensure the space is clean and tidy, including meeting rooms, kitchens, reception areas, and common spaces
• Manage mail and deliveries for members
• Order and maintain office logos and Workbox branded materials
• Maintain workspace inventory and community expenses
• Understand and always be ready to implement fire and emergency plans
• Manage and maintain relationships with vendors, property managers, and landlords