About This Role
The Community Manager provides high-quality services to customers, aiming for maximum satisfaction. This role involves regular site inspections to ensure conditions meet company standards and supervising a team of community management representatives.
Responsibilities
- Supervise community management representatives
- Submit all department logs and reports in a timely manner and following agreed-on protocols
- Ensure that customers receive the quickest service possible
- Assist representatives in handling disappointed customers
- Determine a course of action to resolve customer problems
- Interact with customers using phone, fax, email, the company website and in person
- Ensure that customer service representatives follow all company policies and procedures when dealing with customers
- Cascade management decisions to team members and ensuring their commitment to finalize the task
- Escalate customer complaints to upper management when necessary
- Maintain database of customers for follow up
- Audit on all projects to ensure clients are receiving the highest quality of services and that projects are well maintained meeting the company standards
- Ensure a seamless process flow from the customer’s initial order to the delivery of products and services
- Supervise team members to ensure all violations are well addressed and following the policy and procedures
- Review customer evaluations in regards to service representatives’ work and looks for areas that need improvement
- Train representatives on new equipment, software, product and service offerings as well as special sales and promotions
Requirements
- Bachelor’s Degree in Business or a related field
- 10+ years of experience, with a minimum of 5 years in community management
Important Details
- Locations: El Sheikh Zayed and Alamein
About the Company
CED provides services to its customers.
