Community Manager

About This Role

This role is the driving force behind a residential community, coordinating people, activities, and resources to ensure a seamless experience for residents and team members. The Community Manager oversees all aspects of the community's operation and performance, leading a high-performing team to achieve occupancy, rent growth, and customer service goals.

Responsibilities

• Hire, train, and supervise all team members through a positive mentoring approach
• Empower team members by setting high goals and holding yourself accountable for their success
• Assist in the hiring process by vetting candidates to select viable candidates
• Provide comprehensive feedback to all team members, document, and facilitate disciplinary procedures as necessary
• Work closely with the Maintenance Supervisor to monitor and schedule make-readies and other maintenance activities like capital projects progress, and preventive maintenance programs
• Oversee day-to-day business operations of the community
• Drive occupancy and NOI through strategic marketing and leasing
• Manage resident relations, conflict resolution, and retention efforts
• Lead a high-performing team to achieve occupancy, rent growth, and customer service goals
• Interface with leadership on occupancy data and service KPIs
• Prepare operating budgets and maintain vendor relationships
• Prepare and execute a community budget
• Prepare weekly and monthly reports
• Ensure that rent is collected and posted in a timely manner, and bank deposits are made immediately
• Maintain open communication with vendors and contractors concerning work scheduling, billing, vendor relations, and certificates of insurance
• Submit invoices for payment promptly
• Suggest rental rate recommendations to the Regional Manager
• Have a strong working knowledge of the market and comps
• Report liability and community incidents to the required distribution group
• Meet financial targets by setting rents, collecting revenue, and managing expenses effectively
• Ensure compliance with Fair Housing, OSHA, and company policies
• Oversee the screening process and vetting of applicants for creditworthiness
• Assume responsibility for the office and model apartments opening on schedule and in excellent condition
• Provide outstanding customer service to residents and future residents
• Take pride in the apartment community; visually inspect and address areas of concern, keep the community clean, and report service needs to maintenance team members
• Maintain an organized environment even during busy times
• Build relationships with residents through courteous and timely responses to needs and concerns