Community Manager

About This Role

Caring for a luxury community in Riverside, CA, this On-Site Community Manager role involves overseeing operations, ensuring asset quality, and maintaining financial health. The position suits a strategic leader with experience in multifamily management who can mentor a team and manage day-to-day activities.

Responsibilities

• Fulfill leasing, marketing, financial, management, and administrative responsibilities
• Take ownership of assets and apply an entrepreneurial approach to management
• Review, analyze, and interpret market data
• Provide leadership to the team
• Promote client satisfaction and retention
• Ensure the community meets established operational, financial, and business performance goals
• Coordinate work activities and services from vendors, consultants, and other contractors
• Ensure the appearance and physical aspects of the properties meet the company's established standards
• Demonstrate initiative, personal awareness, professionalism, integrity, independent judgment, and exercise confidence and confidentiality in all areas of performance
• Oversee the leasing process, including qualifying prospective residents, verifying rental applications, application approvals, lease executions, renewals, and move-in/move-out procedures
• Provide excellent customer service, including communication with residents, handling maintenance requests, fostering resident relations, organizing community activities, explaining community procedures, and addressing resident concerns
• Prepare and manage property budgets, monitor income and expenses, and submit timely financial reports
• Collect and deposit outstanding monies due to the community in a secure and timely manner
• Process pay or quit notices, contact residents regarding delinquencies, and prepare/submit files to the legal department
• May be required to represent the organization as an agent for the owner in court-related matters

Requirements

• Bachelor's degree in business administration, real estate, or a related field is preferred
• Minimum of 4 years of experience in multifamily property management
• Supervisory experience managing a luxury community of more than 100+ units
• Exceptional customer service skills
• Excellent written and oral communication skills
• Strong leadership skills with the ability to motivate and mentor team members
• Proficiency with Yardi software, RentCafe, and Knock systems
• Demonstrated ability to effectively manage budgets and achieve financial goals
• Knowledge of local landlord-tenant laws and Fair Housing regulations
• Highly organized with strong attention to detail