Community Manager

Job Summary
We are seeking an energetic and proactive Community Manager to oversee the daily operations and engagement of multiple mobile home communities in the Stevens Point, Plover, and Bancroft areas. This role is vital in fostering a vibrant, welcoming environment for residents while ensuring compliance with all applicable regulations. The Community Manager will serve as the primary point of contact for residents, staff, and vendors, driving community satisfaction and operational excellence through effective communication, property oversight, and administrative management. If you thrive in a dynamic setting and are passionate about creating thriving communities, this is the perfect opportunity for you!

Duties

• Manage all aspects of property operations, including leasing, maintenance coordination, and resident relations to ensure a positive living experience
• Oversee leasing activities using property management software such as Yardi or OneSite, including tenant screening, lease signing, and move-ins/move-outs
• Ensure compliance with Fair Housing regulations, Section 8 guidelines, LIHTC (Low-Income Housing Tax Credit) requirements, and other legal standards
• Handle conflict resolution between residents or staff with professionalism and tact, maintaining a harmonious community atmosphere
• Conduct regular property inspections to oversee property maintenance and facilities management; coordinate repairs and upgrades as needed
• Maintain accurate data entry, filing systems, and legal documentation related to leasing contracts, tenant files, and incident reports
• Foster strong customer service relationships through effective phone etiquette, in-person interactions, and community engagement initiatives
• Upsell available amenities or lease renewals to maximize occupancy rates while adhering to fair housing laws
• Collaborate with vendors and service providers to ensure timely property maintenance and safety compliance

Qualifications

• Experience in property management or real estate a plus but not necessary - we will train you!
• Proficiency with property management software such as Rent Manager or OneSite; experience with CMMS (Computerized Maintenance Management System) is a plus
• Excellent conflict management skills coupled with negotiation abilities to resolve disputes effectively
• Demonstrated customer service expertise with professional phone etiquette and relationship-building skills
• Ability to handle data entry accurately
• Office experience including filing, contracts management, and general administrative tasks necessary for smooth operations
• Facilities management knowledge including property maintenance oversight and vendor coordination
• Strong organizational skills with attention to detail in legal documentation and record keeping