Managing the day-to-day operations of affordable housing communities is the core of this role, overseeing resident relations, leasing, compliance, financial performance, and property operations. You will work closely with residents, vendors, and a regional support team to maintain safe, well-managed communities while delivering exceptional customer service and supporting the company's commitment to providing quality affordable housing.
Responsibilities
Maintain positive interactions with residents and the public to enhance the community image and ensure superior resident retention
Lease apartments: take telephone inquiries; greet prospects; show apartments; take applications and deposits; verify income and credit information; follow up with all prospects; and ensure that leases and annual certifications are executed and renewed on a timely basis
Maintain the community's curb appeal, ensuring it always remains welcoming and attractive
Maintain confidentiality at all times related to prospect or resident information
Maintain secure handling of rents and all monies on site, daily deposits and record keeping
Oversee the process of collecting and posting all rents, tracking collections, pursuing delinquent accounts, issuing notices to residents, and attending proceedings in court as needed
Properly screen and score rental applicants, control delinquency and promptly process bad debt files to collections
Create and maintain a customer-centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates
Administer the community’s operating budget, including the control of monthly expenses using a budget control log, where applicable
Assemble complete and detailed credit and income information, along with necessary verification documents for prospective residents’ approval and re-certification, and forward to Compliance for approval
Maintain and ensure each resident file is in compliance with all SHFA commitments and any other governmental commitments; ensure each resident file complies with any and all lender and investor commitments
Track scheduled unit inspections via unit inspection log and ensure preventative maintenance is completed
Sign off vacant units as market-ready and provide feedback/work orders needed to maintain company standard
Inspect (walk) the property daily, and schedule capital improvements and repairs, including collecting bids based on common specs and forwarding them to the Regional Manager for approval
Ensure that all financial reporting, records and paperwork are performed correctly and in a timely manner
Review capital maintenance recommendations and forward them to the Regional Manager for approval
Maintain a constant awareness of neighborhood market conditions
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Ensure all residents conduct themselves per the terms of the lease and rules/regulations
Develop and implement positive resident relations programs for the property
Participate in company-sponsored continuing education and training seminars
Timely reporting of any work-related injuries to People Operations, Regional Manager, and Incident Reporting
Timely reporting of any property loss or liability-related issues for both staff members, residents, and/or guests
Read and be familiar with policies and procedures
Respond to email promptly
Take required and assigned training courses in a timely manner
Learn and be able to function within company-related software
Respond to any after hours and weekend emergencies that may arise related to injuries or property damage
Effectively communicate with residents, associates and vendors
Dependable and able to report to work according to schedule and on time
Perform other related duties or training as assigned
Requirements
Outgoing, friendly, and customer-oriented demeanor
Excellent interpersonal skills with good sales and customer service skills
Excellent verbal and written communication skills
Detail-oriented and organized
Demonstrated ability to lead and develop a team of associates
Understanding of laws, guidelines, and best practices of property management
Proficient in Microsoft Office Suite or related software
Travel to community locations and surrounding markets required
Must be at least 18 years old with a high school diploma or GED
Must possess a valid driver’s license and insurance
Prolonged periods sitting at a desk and working on a computer and standing and walking, giving tours, and meeting with potential tenants
Must be able to lift to 15 pounds at a time
Must be able to traverse a variety of properties with stairs and in a variety of weather conditions
Nice to have:
Experience working in affordable housing programs including one or more of the following: LIHTC, Section 8, and HUD
Experience with property management-related software
Familiarity with Fair Housing laws
Benefits
Annual bonus opportunities
Medical, Dental and Vision insurance
Short Term Disability and Life Insurance
401k with Company Match
100% Employee-Owned Company with the Employee Stock Ownership Plan (ESOP)
12 Days Paid Time Off
8 Paid Holidays & 2 Floating Holidays
Fitness Reimbursement
Professional Development Reimbursement
About the Company
Woda Cooper Companies, Inc. is an employee-owned development, construction, and property management organization dedicated to the creation of quality affordable housing. The company manages over 16,000 housing units in 19 states, serving seniors, veterans, and other economically challenged groups. With a development portfolio of $1.5 billion, Woda Cooper consistently ranks among the top affordable housing developers and owners in the country by Affordable Housing Finance.
